Assistant Operations Manager

1 week ago

Singapore Singapore Post Full time $40,000 - $60,000 per year

Job Description
- Understand the different types of services relating to parcel and mail business e.g. Registered Article, AM Mail, SmartPac, NDD, NSV, NOR and etc.
- Understand the mail and parcel guidelines and schemes for the different categories of their service level for delivery.
- Responsible for the efficient and smooth operation of parcel and mail transit processing for local posting as well as those received from overseas postal administrations.
- Responsible for all the staff under his supervision in the section
- To optimize the deployment of manpower under his charge so as to achieve high productivity and efficiency.
- To ensure that all staff are properly trained to operate various machines for processing parcels and mail.
- To enforce strict compliance of all related Work, Health and Safety matters for all staff within his supervision
- Responsible for the processing of parcels and mail according to the priority to meet the service standard set by IDA.
- Ensure all parcels and mail are processed timely based on the different priority and service level and are connected to delivery bases for delivery.
- Responsible for the cleanliness and good housekeeping of the section
- To enforce and ensure that staff comply with security rules by the management and to make random checks on staff lockers.
- To be responsible for the investigation and follow-up action pertaining to customer's enquiry, request or complaints on matters relating to parcel and mail processing, surcharge mail or returned items.
- To work closely with maintenance staff to ensure low machine down time and maximize the machine performance.
- Take responsibility for all work performance of the unit, including down time and turnover of the staff.
- To communicate and conduct dialogue sessions with staff in order to give and get feedback on matters pertaining to the section's operation.
- To maintain and submit daily statistical reports of mail volume, machines, and staff performance.
- Ensure and monitor staff discipline through monitoring and performance counselling of poor performers of all grades of staff in the workforce.
- To oversee the day-to-day administrative staff matters such as attendance hours, annual leave, shift allowance, medical leave and ensure that all required information is updated daily.
- To conduct regular random checks on work performed by staff to ensure unnecessary mistakes
- To prepare and update operation instructions and procedures or other new projects as and when required.
- Work with the line managers to generate production improvement strategies to improve productivity and efficiency on the operation floors.
- To perform any other duties or assignments as instructed _I _assigned by superiors.
Requirement
- Min GCE "O" Level and above
- At least 3 years of relevant supervisory experience in similar industry
- Comfortable to perform rotating shifts

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