VP, Team Lead, SRE Engineer

Business Function 

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.​

Responsibilities

End to End Handing of Critical Core banking applications production incidents with work ranging from incident analysis, driving recoveries along with interfacing systems, communicate on major incidents, Code fix, SIT Testing, UAT Test planning (Scope, duration), review production changes before deployment Source promotion to production.Application improvements ranging from performance and operational improvements, identification and remediation of system and automate Toils.Automation of manual activities/ processes and System Health checks for Production teams. (Automation experience required) and ensuring SLIs/ SLOs are met.Working in a stretch role to take forward production issues from analysis to production fix/deploymentFollow Production Support Processes and giving input to strengthen time to timeProviding status to leads, stakeholders and working with vendors to review the design/fix/enabling for production deploymentOwn communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications with managementCoordinate recurring issues and ensure long-term resolution through proper Incident and Problem ManagementWorking with various teams like Infrastructure, development team to resolve, analysis of root cause for complex issues and outagesStrong stakeholder management skills with focus on continuous service improvement, consistent delivery and stability of production.Drives Root Cause Analysis with technology partners, post incident resolution and facilitates RCA reviews.Work with Risk team to respond timely to Audit & Risk RFIs. Manage Audit walkthroughs

Requirements

An undergraduate degree or higher10-15 years of strong experience in the Banking industry with minimum 5+ years in Run-the-Bank (RTB) lead role with a proven track record of managing mission critical applications SRE. Implement Site Reliability Engineering principles with regards to performance, reliability, monitoring, alerting and maintenance in Production environment. Pro-active Capacity monitoring & Observability of production Infrastructure, automated alerting, performance monitoring and reporting toolsAutomation of manual tasks in a CORE Banking ecosystemBuild and maintain Production monitoring and automation solutionsBuild and implement Service improvements. Identify, measure and report performance trends – SLIs/ SLOs/ SLAs periodically and improve systems performance and associated performance KPIsStrong Hands-on experience in RDBMS / Unix / Cloud/ Mainframe (COBOL, JCL, VSAM, CICS, OPC) based large banking applications.Strong team player, effective at communicating internationally and used to working closely with remote teams.Solid understanding of BAU support, incident, problem management processes as well as escalation management across a diversified environmentUnderstanding of Risk Management, Disaster Recovery, Business Continuity, IT Security Architecture, and IT Regulatory Compliance.Present facts and recommendations effectively in oral and written formPro-active, independent, resourceful, and able to work in a teamHigh attention to detail with focus on understanding the issues with finding solutions.Good to have\: Good working experience in Elasticsearch, Logstash, Grafana/Kibana, Appdynamics etc.Good to have\: Experience in Machine Learning/ AI for process efficiency improvements and automation is an added advantage.Must have Good functional knowledge of CASA (Current Accounts, Savings Accounts), Customer Master, Cheque processing, Signature maintenance, Customer Statement generation systems – Mainframe and Open Systems.Must have strong hands-on experience in Mainframe environments and Open system environments.

Technology Requirements

Hands-on SRE/ Production support experience majorly in Core Banking platform – Customer master systems, Current Account/Savings Account systems (CASA), Statements generation systems.Strong technical skills, e.g. scripting or programming experience, DBA/SA skills etc.Strong transformation and change management experienceSoftware Configuration Mgmt., Quality Control Mgmt, Version Control MgmtOperating System - Linux/MainframeCloud platforms. OpenShift/PCF/AWSDatabase – Postgres/EDB/MariaDB, In-memory database – RedisProgramming Languages – Java, Spring boot, ReactJS / COBOL, JCL, VSAM, CICSApplication Servers – IBM WebSphere, JBossMiddleware technology – MQ, File transfersEventing systems - KafkaScheduling software – Tivoli workload scheduler for Open systems, Mainframe(z/OS)

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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