Crew, Ambassadors

4 days ago

Central Region, Singapore Resorts World at Sentosa Pte Ltd Full time $35,000 - $45,000 per year

Job Responsibilities:

  • Proactively greet, assist, and engage aquarium guests in a professional and welcoming manner.
  • Enhance the guest experience by providing detailed and accurate information about Singapore Oceanarium (SGO), including events and activities happening in the aquarium.
  • Facilitate a variety of programs and educational activities/presentations in and around the aquarium.
  • Host programmes, small-scale events and conduct public tours.
  • Assist with special events operations such as seminars, weddings, and corporate dinners.
  • Manage activities at various workstations or themed events to ensure smooth operations in SGO.
  • Perform and/or escort animated characters at SGO and participate in photo opportunities as per operating procedures.
  • Lift and move crowd control equipment before, during and after the special events, as required.
  • Manage guest traffic, including walk-in guests, group and school tours, events, and meeting attendees etc.
  • Assist in ensuring SGO is a safe, clean, and welcoming environment, including properly securing the attractions during closing time, reporting all safety issues to the appropriate personnel, and participating in regular light cleaning.
  • Handle ticket sales using a Point-of-Sale System, including maintaining inventory, conducting monetary and credit card transactions, if required.
  • Participate in on-going professional development opportunities and training.

Job Requirements:

  • Minimum Diploma, preferably in Hospitality & Tourism, or related field.
  • Candidates with GCE 'O' levels or above with strong presentation skills will also be considered.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
  • Comfort with delivering presentations and public talks.
  • Ability to safely handle marine animals at touch pools in accordance with proper protocols.
  • Strong verbal and written communication skills, with the ability to interact in an attentive, friendly, courteous, and service-oriented manner with guests and team members.
  • Ability to withstand extended periods of walking and standing.
  • Flexibility to perform shift work, including evenings, weekends, public holidays, and late nights, and to work in both indoor and outdoor environments.

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