Carpark Supervisor

At Pontiac Land, our Human Capital Vision is:

Each individual valued, respected and contributing.

Each team cohesive, learning and aligned.

Each leader serving, coaching and modelling excellence.

Exciting benefits and opportunities await talents who join us We seek to offer the following:

• A nurturing and team-based culture, with structured training and career development opportunities
• Comprehensive medical coverage, health and wellness programmes and Flexible Benefits for customized suite of benefits
• Unique schemes and benefits and inclusive of employee rates at our hotels and retail mall, subsidized lunch, birthday leave, examination leave and volunteer leave.

Key Responsibilities

• Ensure team officers perform their tasks effectively and efficiently;
• Conduct regular patrols of carpark premises and check on staff performances;
• Respond to and supervise responses to all emergencies such as power failure, equipment breakdown, etc. within the carpark;
• Enforcement of current authorities rules and regulations, such as 'No Smoking' in covered premises;
• Respond to and supervise responses to all fire and security alarm activations in the car park premises;
• To be in line with the company's procedures and policies;
• Investigate and report all security breaches and building defects at car parks immediately;
• Supervise and ensure driveway orderliness;
• Conduct briefings and training programs to ground officers on car park operations;
• Administer all aspects of car park operations and supporting the events held at the hotels;
• Enforcing workplace safety & health policies and procedures;
• Handling unruly and violent behaviours;
• Assist on lots closure to facilitate for smooth process on maintenance and repair to the various facilities rooms in car park, such as ejector pump maintenance, ceiling repair etc;
• Provide good service standards and service recovery;
• Act as liaison between LTA, SPF, SCDF on events for security arrangements and traffic advisories;
• Perform administrative tasks such as data collection and data analysis, daily accounting of cheques received etc; and
• Perform other duties assigned by superiors, which are deemed necessary for the holistic discharge of the responsibilities of the appointment.

Key Requirements

• Completed GCE 'O' Level & SIRD certified
• Minimum 3 years supervisors' experience
• Possess knowledge of the traffic regulations and must have a comprehensive understanding of car park equipment and technology
• Ability to juggle priorities and deliver excellent customer service in fast moving customer facing environment
• Good interpersonal skills and the passion to serve others
• Exhibits initiative, proactive in assisting the customers and good interpersonal skills
• Committed to customer care, diplomatic and remaining calm in confrontational situations
• Au fait with the Electronic Parking System & Parking Guiding System
• Flexible approach towards various working patterns
• Good observational skills required
• Competent in the management of car park operations
• Ability to interface with clients and customers internally and externally
• Previous management experience of third party contract providers
• Strong working knowledge of all relevant health and safety legislation and policies