Senior Field Application Engineer, APAC, Singapore

6 days ago

Singapore Casambi Full time

Casambi is looking for a senior field application engineer who will provide technical support to Casambi's partners, across the manufacturers, luminaire partners, system integrators, specifiers across APAC.

Responsibilities

- Lead and supervise team of other Field Application Engineers across APAC.

- Provide technical support to Casambi projects across APAC via email, phone call, video calls and on-site visits (Singapore only).

- Able to communicate clearly with international customers in verbal and written English and Mandarin.

- Work with escalation points with the global Technical Support team to drive the resolution of complex issues.

- Provide technical support and onboarding to Casambi Ecosystem partners, enabling them to effectively utilise our platform and services.

- RMA products investigation for Casambi products across APAC.

- Design, specify and provide smart lighting controls design solution, meeting client expectations and adhering to company standards.

- Design, develop and manage Casambi solutions for various lighting applications and verticals across APAC.

- Collaborate with APAC Sales team to ensure smooth customer journey from Sales team to Design.

- Specify Casambi's wireless lighting control solutions to projects in the market.

- Work with global Specification Success team as a regional advocate for specifiers in APAC region.

Education

- Certification in Electrical Engineering, Lighting Technology, or a related technical discipline.

- 5-10 years of experience in lighting control systems, field applications, or commissioning roles.

- Strong command of English, both written and spoken.

- Strong command of Mandarin, spoken.

- Degree is preferred.

Technical Skills

- Proficient in providing hands-on demonstrations and explaining technical and functional details of lighting control systems.

- Proficient in handling and troubleshooting electrical products.

- Proven 5-7 years of technical expertise and experience in lighting and lighting controls such as DALI, KNX or DMX is a big plus.

- Experience with AutoCAD preferred.

- Prior working experience with electrical contractors and system integrators is a plus.

- Previous project experience from design stage to installation stage.

Soft Skills

- Excellent time management skills and ability to independently multitask and prioritize work.

- Excellent verbal and written communication skills.

- Strong interpersonal skills with a customer-focused, solution-oriented mindset

- Attention to detail and technical problem-solving skills.

- Advanced proficiency required in Microsoft Office, Microsoft Teams and SharePoint.

Working time & Office

Monday – Friday, 9am – 6pm

Office located at Singapore.

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