Claims Officer

3 days ago

Potong Pasir, Singapore Raffles Medical Group Ltd Full time

Job Responsibilities:

  • Check data entry processes to ensure compliance with minimal error
  • Assessment of claims in accordance with policy contract and guidelines and approved within the authority limit given
  • Verify claims / reports and ensure accuracy in them
  • Ensuring emails and telephone call enquiries are well-managed and respond in a timely manner as per KPI
  • Ensuring claim settlement is concluded within the agreed Turnaround Time (TAT).
  • Responsible for follow up with the end-users ie, policyholders, medical institutions and financial advisers on all issues relating to a claim with the aim of obtaining adequate information to make a decision.
  • Analysis workflow processes and streamline when necessary for efficiency
  • Look into enhancement of existing system and participate in IT discussion/ UAT testing
  • Train junior staff
  • Any other projects assigned as and when required

Job Requirements

  • Diploma holder with at least 1 year of relevant work experience in the insurance industry is preferred
  • Has some knowledge of the claims policy processes
  • Good verbal and written communication skills, experience/exposure to customer service is advantageous
  • Meticulous and attention to details, able to work independently and follow through to meet tight timelines
  • Team player, fast learner and willing to contribute to a dynamic working environment

We regret that only shortlisted applicants will be notified

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