Operations Specialist
2 weeks ago
Key Responsibilities
Process Management & Optimization:
Manage and monitor daily operational processes to ensure efficiency and productivity.
- Identify bottlenecks and areas for improvement in existing workflows.
Develop, document, and implement Standard Operating Procedures (SOPs).
Customer & Vendor Relations:
Serve as a point of contact for operational inquiries from internal team and external clients.
- Liaise with vendors or clients to manage performance, and ensure service level agreements are met.
Resolve operational issues and clients complaints in a timely and effective manner.
Compliance & Quality Assurance:
Ensure all operations adhere to local laws and regulations in Singapore (e.g., PDPA for data protection, MOM guidelines for employment, etc.).
Implement and maintain quality control checks to uphold company standards.
Cross-functional Support:
Assist in the onboarding and training of new team members on operational processes.
Manage the end-to-end candidate onboarding process for successful placements.
Prepare employment contracts, advisory letters, and other relevant documentation.
- Process and track candidate timesheets (for contract roles) and manage payroll submission.
- Experience managing recruitment projects or candidate processes is preferred .
- Comfortable juggling multiple projects and priorities.
- Proactive, detail-oriented, and able to work independently in a fast-paced environment.
Discreet and professional in handling confidential information
Interested applicants, please click to apply for the job or text
EA License No: 18C9251
EA Personnel No: R
EA Personnel Name: Matthew Lee
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