Customer Service Specialist

It's More Than a Job

As a Contract Logistics Customer Service Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you contribute not only to the success of your team but also to the daily operations and overall success of the warehouse and distribution centers. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday meals and family celebrations. At Kuehne+Nagel, our work truly contributes to more than we imagine.

Your primary objective will be to provide an outstanding level of service by managing customer needs, completing all required tasks effectively + efficiently, ensuring that all supply chain process are seamless. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.

• To respond to customer requests in a timely quickly, identifying + solving issues, complaints or disputes in a professional manner.

• To manage + process received orders in the system, handing them over to the warehouse operations team for completion.

• To communicate with customers regarding the order status or when issues arise.

• To prepare + sort documents such as cycle count reports, invoices; identifying + interpreting data for system entry.

• To coordinate with customer to submit billing as per agreed timeframes along with required supporting documents, monitor + follow up any discrepancies in original tax invoices, escalating as necessary.

• To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction).

• To ensure compliance with all customer contractual obligations on the part of the company.

• Minimum 2 years of experience in customer service, order management, or administrative support, ideally within logistics or warehousing.

• Strong communication, coordination, and problem-solving skills with a customer-focused mindset.

• High attention to detail and accuracy in documentation, billing, and data entry.

• Proficiency in Microsoft Office; experience with SAP (preferably S/4 HANA or as a Superuser) is an advantage.

• A proactive, organized team player who thrives in a fast-paced, collaborative environment.

• Opportunity to build your career with Kuehne+Nagel, a global leader in logistics and supply chain solutions

• Exposure to end-to-end contract logistics operations, working closely with both customers and internal teams.

• Supportive and inclusive work culture that values collaboration, learning, and career development.

• Access to structured training programs and opportunities to upskill in systems like SAP S/4 HANA.

• Competitive compensation, comprehensive benefits, and long-term career stability in a growing logistics hub – Singapore.

Who We Are

Logistics shapes our daily lives – from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your everyday work goes beyond logistics; it supports both the small and significant moments in people's lives around the world.

As a global leader with a solid structure and a forward-looking vision, we offer a safe and stable environment where your career can make a real impact. Whether we are helping deliver vital medicines, developing sustainable transport solutions, or supporting local communities, your career will contribute to far more than you can imagine.

Recruitment agencies are advised not to submit unsolicited profiles. Any application submitted without a signed prior agreement will be considered our property, and no fees will be paid.