Exec/Snr Exec/Asst Mgr Airport Operations
6 hours ago
Job Description
The successful candidate will join the Airport Operations (Development, Procedures & Performance) Department, within the Customer Services & Operations Division.
Key Responsibilities:
- Review, develop and implement ground services procedures to:
- Adhere to regulatory requirements
- Improve ground efficiency and customer service
- Maintain the operational manuals to ensure compliance with the requirement of the Air Navigation Order, IATA Operational Safety Audit (IOSA) and Star Alliance Core Values.
- Provide input / advice on ground services procedures in various situations, such as:
- Enquiries from stations and other departments on passenger handling
- Input on codeshare and interline agreement for section on ground services.
- Delay Occurrence Committee (DOC) Meetings
- Star Alliance Core Value Co-owner for (airport operations)
- Handle Stationery inventory issues with Commercial Supplies for STRA and some SMAZ items
- Review and update the content on SIA's website for pages on baggage, visas and Immigrations, special assistance, customer commitment, flight disruption statement, Changi airport and counter check-in.
Requirements
- Bachelor's degree in any discipline.
- Experience in airport and airline operations preferred
- Good writing skills
- Ability to grasp concepts and situations quickly
- Logical thinking with the ability to carry out scenario planning
- Attention to detail
- Good interpersonal and communication skills
We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.
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