Exec/Snr Exec/Asst Mgr Airport Operations

6 hours ago


SIA Singapore Book International Flight Tickets Full time $100,000 - $120,000 per year

Job Description

The successful candidate will join the Airport Operations (Development, Procedures & Performance) Department, within the Customer Services & Operations Division. 

Key Responsibilities:

  • Review, develop and implement ground services procedures to:
    • Adhere to regulatory requirements
    • Improve ground efficiency and customer service
  • Maintain the operational manuals to ensure compliance with the requirement of the Air Navigation Order, IATA Operational Safety Audit (IOSA) and Star Alliance Core Values. 
  • Provide input / advice on ground services procedures in various situations, such as:
    • Enquiries from stations and other departments on passenger handling
    • Input on codeshare and interline agreement for section on ground services.
    • Delay Occurrence Committee (DOC) Meetings
  • Star Alliance Core Value Co-owner for (airport operations)
  • Handle Stationery inventory issues with Commercial Supplies for STRA and some SMAZ items
  • Review and update the content on SIA's website for pages on baggage, visas and Immigrations, special assistance, customer commitment, flight disruption statement, Changi airport and counter check-in.

Requirements

  • Bachelor's degree in any discipline.
  • Experience in airport and airline operations preferred
  • Good writing skills
  • Ability to grasp concepts and situations quickly
  • Logical thinking with the ability to carry out scenario planning
  • Attention to detail
  • Good interpersonal and communication skills

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.


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