Butler

2 weeks ago

Singapore SSG HOTELS PTE. LTD. Full time $45,000 - $55,000 per year

An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:

  • Maxwell Reserve, Autograph Collection Hotel (Marriott);

  • Duxton Reserve, Autograph Collection Hotel (Marriott);

  • The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

  • The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

  • As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

  • As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey.

  • 2 nights yearly staycation any of the Garcha Group hotels

  • 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Job Description

  • Maintain a well-groomed appearance as per company standard.

  • Meet and greet guests upon arrival/farewell.

  • Escort guests and luggae within the hotel premises and provide a room orientation.

  • Able to provide guest satisfaction experiences such as hotel tour, explanation of services, as well as assist with luggage handling, unpacking and packing services.

  • Handle check-out procedures smoothly, ensuring guest satisfaction.

  • Assist with In-Room Dining, Restaurant Reservations, Reservations of Attractions for guests.

  • Respond to guests and work closely with other departments within the hotel; Front Office, Housekeeping, F&B etc to provide the best service for hotel guests.

  • Keep track and attend to guest preferences and requests (eg. Pillow type, room temperatures, wake-up times).

  • Coordinate special food requests (eg. dietary needs etc.).

  • Be familiar with and promote hotel facilities, provide destination information and local recommendations.

  • Be available for guest needs at any time during their stay.

  • Report and document any guest incidents, accidents or unusual occurrences in line with company procedures.

  • Upholding the highest standards of etiquette, service, and professionalism

  • Handle matters with discretion and professionalism.

  • Any other duties / tasks as requested by management.

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