Project Service Manager

2 days ago

Singapore Millennium Technology Services Full time $80,000 - $120,000 per year


1. Reporting structures Responsibility

Responsible to manage, control and update Microsoft Issue Register (MIR) as per L1 and L2 data input and feedback

Responsible to regulate MIR reporting statement

Responsible to educate L1 and L2 in MIR reporting with regulated statement to be followed

To conduct MIR meeting on Tuesday and Friday in weekly basis with internal team L1 to L2

To conduct MIR meeting on Monday in bi-weekly basis with end user IT and Ops

Responsible to generate Monthly Availability Report (AR) and update accordingly.

Submits month-end Availability Report (AR) in Microsoft Power Point to Sensetime for review and comments on Tuesday of the new beginning months calendar.

Presenting monthly Availability Report (AR) in Microsoft Power Point (ppt) to end user IT and Ops for review and comments.

Submit final version of the AR to Sensetime for review and comments before SC meeting. Sensetime representative will presenting in SC meeting with Service Manager assistance.

2. Service workflow

Responsible to manage and control L1 daily operation

Responsible for L1 team management.

Maintain high performing service support functions including IT Service Desk, MIR, etc.

Responsible for the Incident, Request, Change and Escalation processes related to L1 team, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required

Responsible to enhance work support and maintenance levels.

Accountable to SLA compliance

Escalation point of contact to end user and Sensetime. Ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review

Drive internal and third party service review meetings covering performance, service improvements, quality and processes

Continuous training delivery to ensure team members have responsible maintenance skills.

Comply to end users work safety and regulation

Responsible to stock inventory management

Qualifications:

1. Bachelors degree or above

years and above large-scale system operation or maintenance management experience.

3. Experienced service management or project management skill.

4. Expert knowledge of ITIL disciplines

5. Excellent leadership and people management skills, and excellent written and verbal communication skills.

6. Able to work under pressure and meet deadlines

7. Experience of managing 3rd parties and 3rd party delivered services is a plus

8. Candidate who can speak Chinese is preferred.


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