Customer Focus Executive

14 hours ago

Changi, Singapore SmartHire by SEEK Full time $40,000 - $60,000 per year
Our client is seeking a Customer Focus Executive to join their team
About Our Client

Our client is a leading logistics company based in Singapore. Specializing in freight forwarding, warehousing, and E-commerce fulfillment, they have a strong regional presence and offer niche services such as eCommerce cross-border logistics to Southeast Asia.

What you'll be doing?
  • Customer Engagement: Serve as the main point of contact for freight customers, handling bookings, shipment tracking, and general inquiries while building strong relationships through proactive communication.
  • Shipment Coordination: Collaborate with operations teams, vendors, and carriers to ensure timely pickup, transit, and delivery of cargo, providing real-time status updates.
  • Problem Solving: Handle customer concerns professionally, aiming for swift and effective resolution to maintain high levels of customer satisfaction.
  • Documentation Management: Prepare, review, and manage various shipping documents, ensuring compliance with customs and regulatory requirements.
  • Financial Processes: Process invoices accurately and coordinate with the finance team to resolve any discrepancies or adjustments.
  • Sales Support: Assist the sales team with client follow-ups, rate quotations, and post-booking coordination to drive business growth.
  • Continuous Improvement: Contribute to process improvements across customer experience and operations, helping to enhance overall efficiency.
Who are they looking for?
  • Educational Background: Diploma or Degree in Logistics, Supply Chain, Business, or a related field, demonstrating a solid foundation in the industry.
  • Industry Experience: At least 5 years of experience in logistics or freight forwarding, preferably in airfreight, to bring valuable insights to the role.
  • Technical Proficiency: Strong skills in freight documentation, customs processes, and experience with billing and invoicing systems.
  • Attention to Detail: Strong focus on accuracy in documentation and data management, essential for maintaining high-quality standards.
Other Information:
  • Rotating shifts (weekly):

    • 8:30 AM – 6:00 PM

    • 2:00 PM – 10:00 PM (Shift allowance provided for PM shift)
  • Rotating weekend duties (Sat & Sun): Assigned on a rotating basis among team members, approximately once a month. (Work from home and Weekend WFH allowance provided)
  • Office Location: Changi Airport Centre
How to apply

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us

We value diversity and encourage applications from candidates of all backgrounds, regardless of personal characteristics or identities.

All information received will be kept strictly confidential and will be used only for employment-related purposes.

Jobs DB Singapore Pte Ltd | 24C2640

Low Jia Yi | R

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