Manager, Service Experience

2 weeks ago


Singapore Certis Corporate University Full time $90,000 - $120,000 per year
  • Map, analyse, and enhance end-to-end customer and stakeholder journeys across all touchpoints to ensure a seamless and consistent service experience. This includes leveraging design thinking methodologies to ensure a human-centric approach in all initiatives.
  • Establish robust customer service standards, guidelines, and processes in collaboration with business units and partners. Frameworks should be consistent in parameters while flexible enough to allow tailored customisation for each unique service journey.
  • Partner with internal teams and external stakeholders to align service delivery strategies with organisational goals.
  • Design, own, and facilitate engaging training sessions to build the capabilities of front-line staff, supervisors, and managers in delivering exceptional service.
  • Track service KPIs, analyse feedback, and implement improvements to elevate the overall service experience. This includes, but is not limited to, organisational service metrics, training evaluations, and other relevant data points.
  • Serve as a role model and change champion, motivating teams to embrace customer-centric behaviours and standards, while introducing innovative, world-class practices into the organisation.

  • Guest Experience

    1 week ago


    Singapore Public Service Division Full time $35,000 - $45,000 per year

    [What the role is]Science Centre Singapore is dedicated to the promotion of interest, learning and creativity in science & technology through imaginative and enjoyable experiences, and to contribute to the nation's development of its human resource.We are looking for a dynamic candidate to join the Operations Department as a Guest Experience & Retail...


  • Singapore EXPERIENCE MATTERS PTE. LTD. Full time

    Roles & Responsibilities Experience Matters is an event agency that dreams, designs, manages, and delivers experiential events for clients and their audience. Based in Singapore, they are the agency behind several prominent government meetings involving world leaders, industry movers and shakers. Their work with leading multinational enterprises takes them...


  • Singapore Public Service Division Full time $120,000 - $360,000 per year

    [What the role is]The National Library Board (NLB) nurtures Readers for Life, Learning Communities and a Knowledgeable Nation by promoting reading, learning and history through our network of 28 libraries across Singapore, the National Library and the National Archives of Singapore. At NLB, you can look forward to a flexible, hybrid work environment with...


  • Singapore Civil Service College Full time

    Description Manager/Senior Manager, Customer Experience (2-year contract) The officer will focus on creating and integrating meaningful user experiences across physical spaces and digital platforms. Working within the Customer Experience team, the officer will translate CSC brand values into thoughtful spatial designs and digital services that contribute...


  • Singapore Civil Service College Full time

    Manager/Senior Manager, Customer Experience (2-year contract)The officer will focus on creating and integrating meaningful user experiences across physical spaces and digital platforms. Working within the Customer Experience team, the officer will translate CSC brand values into thoughtful spatial designs and digital services that contribute towards service...


  • Singapore PERUMAL SERVICE Full time

    Description: Manages the repacking and labelling of products operations by leading the team to ensure smooth and speedy delivery of products to clients. Ensure the warehouse practices are in compliance to the safety code of conduc. Maintains warehouse staff by recruitment, selection,orientation and training of employees. Determines staffing levels and in...


  • Singapore Certis Full time

    Get AI-powered advice on this job and more exclusive features. About Certis Certis is a leading outsourced services partner that designs, builds, and operates smart, integrated solutions across security, facilities management, and customer experience. Headquartered in Singapore, with a growing presence in Australia and Qatar, we harness the power of...


  • Singapore Certis Security Full time $90,000 - $120,000 per year

    *About Certis*Certis is a leading outsourced services partner that designs, builds, and operates smart, integrated solutions across security, facilities management, and customer experience. Headquartered in Singapore, with a growing presence in Australia and Qatar, we harness the power of technology, from AI to robotics, to deliver critical services that...


  • Singapore Product Market Manager, APAC Full time

    Collinson is a global loyalty and benefits company. We use our expertise and products to craft customer experiences which enable some of the world's best known brands to acquire, engage and retain the most demanding and choice-rich customers. In particular, our unique expertise and insight into high earning, frequent travelers allows us to create products...


  • Singapore Public Service Division Full time

    **What the role is** - The operating environment of the Public Service is undergoing fundamental and rapid change. The issues we face are complex and multi-faceted, which impact the way the Public Service operates and organises itself. Internally, the changes in workforce profile have necessitated a new approach in how the workplace is designed, while the...