Retail Manager

5 hours ago

Singapore Glow Beauty On Demand Full time $60,000 - $120,000 per year
Roles & Responsibilities

Retail Shop Manager (Luxury Gifting & Heritage Lifestyle) - Madame Nonya, Sentosa

About Madame Nonya
Madame Nonya is a Singapore-born lifestyle and gifting brand that blends Peranakan heritage with modern luxury. We create artisanal Nonya kueh, specialty coffee, heritage-inspired chocolates, and curated souvenirs - each crafted to tell a story of culture, craftsmanship, and celebration.

Located at Resorts World Sentosa, Madame Nonya is more than a retail shop - it's a destination that captures the essence of Singapore for both locals and tourists.

We are seeking an experienced, passionate, and hands-on Retail Shop Manager to lead our flagship store, inspire the team, and deliver an exceptional guest experience that blends heritage, hospitality, and design.

Key Responsibilities 1. Leadership & Team Management
  • Lead, motivate, and train a team of retail associates and part-timers to uphold brand values and service standards.
  • Drive a culture of hospitality, excellence, and storytelling - every customer interaction should feel personal and memorable.
  • Manage scheduling, performance reviews, and staff development to ensure smooth daily operations.
2. Sales & Operations
  • Oversee daily store operations including opening/closing, cash handling, inventory, and visual merchandising.
  • Set and achieve sales targets through team motivation, product knowledge, and upselling initiatives.
  • Maintain stock accuracy and coordinate with suppliers and HQ for replenishments.
  • Ensure compliance with SFA hygiene and operational standards.
3. Brand Experience & Visual Presentation
  • Uphold Madame Nonya's aesthetic - ensuring the store is always photo-ready, elegant, and aligned with brand guidelines.
  • Work closely with the HQ team on campaign execution, visual merchandising, and social content opportunities.
  • Ensure smooth coordination for marketing events, media visits, and seasonal launches.
4. Customer Experience & Community Building
  • Build relationships with repeat customers, partners, and brand collaborators.
  • Resolve customer issues with professionalism and warmth.
  • Act as the face of the brand on-site - representing Madame Nonya to both local and international guests.
Requirements
  • Minimum 2 years of experience in retail or F&B store management (luxury, boutique, or lifestyle brands preferred).
  • Strong leadership and people management skills.
  • Excellent communication and interpersonal abilities.
  • Organized, detail-oriented, and operationally strong.
  • Creative and adaptable - comfortable in a fast-growing startup environment.
  • Passionate about heritage, design, and delivering meaningful customer experiences.
  • Able to work weekends and public holidays (Sentosa tourist operations).
What We Offer
  • Competitive salary + monthly performance incentives.
  • Fast-track growth opportunities as the brand expands across Singapore and overseas.
  • Hands-on involvement in a luxury environment - your ideas and leadership will directly shape the brand's success.

Location: Resorts World Station, Sentosa, Singapore
Position Type: Full-Time

Apply now and help us bring Singapore's heritage to the world, one unforgettable gift at a time
Tell employers what skills you have

Product Knowledge
Store Operations
Management Skills
Upselling
Lifestyle
Leadership
Visual Merchandising
Customer Experience
Customer Interaction
Store Management
Adaptable
Team Management
Storytelling
Staff Development
People Management
Team Motivation

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