Customer Service Officer

2 weeks ago

Singapore Bank Of China Limited Full time $40,000 - $80,000 per year

Why Join Us?

  • Training provided — no prior banking experience required
  • Clear career advancement within a reputable global bank
  • Comprehensive medical and dental benefits for your well-being

Responsibilities

We are looking for exceptional customer-oriented individuals to join our Consumer Banking team. As a Customer Service Officer, you enjoy interacting with people from all walks of life and pride yourself on providing excellent service to customers with patience and empathy. An effective multi-tasker and good team player, you will have first-hand interaction with branch customers handling operational transaction activities, customer enquiries, data maintenance and the preparation of reports.

  • Execute customer transactions accurately and timely, including but not limited to cheque handling, cash deposits/withdrawals/transfers, loan payments and account opening/closure
  • Reconcile cash drawers, count and package coins and notes daily
  • Be well-versed in the bank's products and services to address customers' enquiries and needs promptly and effectively
  • Provide quality customer service to ensure a high level of customer satisfaction at all times

Requirements

  • Diploma qualification or higher
  • Product knowledge on savings accounts, cash deposits and withdrawals is preferred but not a strict requirement
  • Proficient in Microsoft Office software
  • Strong interpersonal and communication skills with a pleasant disposition
  • Self-motivated multi-tasker who is meticulous and able to work independently and accurately on assigned tasks and also a team player who thrives a in a fast-paced environment
  • Willing to work on a 5.5 or 6-day weekly schedule
  • Prior work experience in banking is not required. Full training will be provided for all successful candidates.

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