Service Desk Analyst

Location: Tai Seng (TSX)

SHIFT Work Hours: 12 hour shifts Day alternating - 3Days on 2 Days off 2 Days On 2 Days off 

Training period: normal work hours for 2 to 3 months - After Training period will be shift work 

Contract Duration 12 months (Renewable)

Responsibilities:

• Serve as the first point of contact for customer seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customer
• Walk the customer through the problem-solving process
• Direct unresolved issue to the next support personnel
• Provide accurate information on IT products and services
• Record events and problems and their resolution in logs
• Follow up and update customer status and information
• Pass any feedback and suggestion by customer to the appropriate internal team
• Identify and suggest possible improvement on procedure

We regret that only shortlisted candidates will be notified.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO. Click here to apply

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This is in partnership with Employment and Employability Institute Pte Ltd ("e2i"). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance, and skills upgrading services, and partnering with employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nationwide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i's PDPA.

PERSOLKELLY Singapore Pte Ltd

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