Customer Relationship Executive

6 days ago

Woodlands, Singapore CHANG CHENG GROUP PTE. LTD. Full time $30,000 - $60,000 per year

Job Summary:

The Customer Relationship Executive is responsible for managing client accounts, building strong customer relationships, addressing customer needs, and ensuring a high level of satisfaction. The role focuses on maintaining long-term relationships with existing clients, supporting sales growth, handling customer feedback, and coordinating with internal teams to deliver excellent service.


Key Responsibilities:

1. Customer Relationship Management

  • Act as the first point of contact for assigned customers and key accounts
  • Build and maintain strong, long-term client relationships through regular communication
  • Understand customer needs and provide tailored solutions to enhance satisfaction
  • Ensure timely response to customer inquiries, requests, and issues
  • Coordinate with internal teams (operations, logistics, sales, and support) to fulfil customer requirements
  • Follow up on customer enquiry

  • Handle customer feedback, complaints, and service recovery effectively

  • Prepare regular reports on customer satisfaction, account status, and feedback trends

  • Assist in maintaining CRM (Customer Relationship Management) systems with accurate data

2. Customer Engagement Activities

  • Support planning and execution of customer engagement programs, events, and loyalty campaigns
  • Gather market intelligence and competitor insights from customers
  • Collaborate with the marketing team on promotions or customer-focused campaigns

Requirements:

  • Diploma or Degree in Business, Marketing, or related fields
  • 1–3 years of experience in customer service, sales support, or account management
  • Strong communication, interpersonal, and problem-solving skills
  • Customer-oriented mindset with the ability to handle challenging situations
  • Proficient in MS Office and CRM systems (preferred)
  • Bilingual ability may be an advantage (depending on customer base)

Key Performance Indicators (KPIs):

  • Customer satisfaction and feedback scores
  • Response time to customer inquiries and issues
  • Accuracy and timeliness of CRM data and reporting

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