Customer Relationship Executive

2 weeks ago

Woodlands, Singapore CHANG CHENG GROUP PTE. LTD. Full time

Job Summary:

The Customer Relationship Executive is responsible for managing client accounts, building strong customer relationships, addressing customer needs, and ensuring a high level of satisfaction. The role focuses on maintaining long-term relationships with existing clients, supporting sales growth, handling customer feedback, and coordinating with internal teams to deliver excellent service.


Key Responsibilities:

1. Customer Relationship Management

  • Act as the first point of contact for assigned customers and key accounts
  • Build and maintain strong, long-term client relationships through regular communication
  • Understand customer needs and provide tailored solutions to enhance satisfaction
  • Ensure timely response to customer inquiries, requests, and issues
  • Coordinate with internal teams (operations, logistics, sales, and support) to fulfil customer requirements
  • Follow up on customer enquiry

  • Handle customer feedback, complaints, and service recovery effectively

  • Prepare regular reports on customer satisfaction, account status, and feedback trends

  • Assist in maintaining CRM (Customer Relationship Management) systems with accurate data

2. Customer Engagement Activities

  • Support planning and execution of customer engagement programs, events, and loyalty campaigns
  • Gather market intelligence and competitor insights from customers
  • Collaborate with the marketing team on promotions or customer-focused campaigns

Requirements:

  • Diploma or Degree in Business, Marketing, or related fields
  • 1–3 years of experience in customer service, sales support, or account management
  • Strong communication, interpersonal, and problem-solving skills
  • Customer-oriented mindset with the ability to handle challenging situations
  • Proficient in MS Office and CRM systems (preferred)
  • Bilingual ability may be an advantage (depending on customer base)

Key Performance Indicators (KPIs):

  • Customer satisfaction and feedback scores
  • Response time to customer inquiries and issues
  • Accuracy and timeliness of CRM data and reporting

  • Customer Relationship Specialist #64679

    2 weeks ago

    Woodlands, Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: Food Manufacturing - Position Title**:Customer Relationship Specialist/ Customer Relationship Officer**: - Working Location: Woodlands (Nearest MRT: Admiralty) - Working Hours: Monday to Friday, 8.30 am - 5.30 pm - Salary Package**:Up to $3,000 + OT + AWS + Bonus**: - Duration: Permanent **Key Responsibilities** - Ensures...

  • Customer Relationship Specialist #64679

    1 week ago

    Woodlands, Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: Food Manufacturing - Position Title**:Customer Relationship Specialist/ Customer Relationship Officer**: - Working Location: Woodlands (Nearest MRT: Admiralty) - Working Hours: Monday to Friday, 8.30 am - 5.30 pm - Salary Package**:Up to $3,000 + OT + AWS + Bonus**: - Duration: Permanent **Key Responsibilities** - Ensures...

  • Customer Service Executive

    6 days ago

    Woodlands, Singapore CPG Facilities Management Pte Ltd Full time

    Reporting to the Team Manager, the Customer Service Executive is responsible to formulate resolution and respond in a timely and accurate manner and providing excellent customer service to callers.Job Requirements:Minimum Post-secondary Certificate with 1 years of experience in customer service or contact centre operations will be an advantageGood...

  • Customer Service Executive

    1 week ago

    Woodlands, Singapore Woodlands Full time

    About the RoleWe are looking for a proactive Customer Service Executive to support order management, production scheduling, and customer coordination for our manufacturing operations. This role requires strong communication and stakeholder management skills, as you will be the main point of contact for assigned customers and internal teams across production,...

  • Event Executive, Customer Experience

    2 weeks ago

    Woodlands, Singapore PICH Event Management Pte Ltd Full time

    We're Hiring: Event Executive, Customer ExperienceYou play a key role in crafting and delivering a premium event experience for thousands of participants. From the moment they register to the days following the event, you'll oversee every touchpoint of the participant journey. This includes working with vendors to ensure a smooth registration process,...

  • Staff Supplier Relationship

    2 days ago

    Woodlands, Singapore Illumina Full time

    What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases...

  • Sales Executive

    2 days ago

    Woodlands, Singapore Cheerfulgoat TM Pte Ltd Full time

    **About the Role**: Are you a results-driven sales professional with a passion for building lasting client relationships? We are looking for a **Corporate Sales Executive** to join our dynamic team and drive business growth by targeting corporate clients and developing high-value sales opportunities. As a key member of our sales team, you will identify new...

  • Customer Success Trainee

    7 days ago

    Woodlands, Singapore OLIVE & ADAM PTE. LTD. Full time

    1 year exp **Roles & Responsibilities** **Responsibilities**: - Assist customers in selecting the best product based on their body type and lifestyle needs - Conduct follow-ups with customers post-purchase and maintain strong relationships with them - Encourage upsells and cross-sells to drive incremental sales and achieve business goals - Manage order...

  • Logistics Admin Executive

    1 week ago

    Woodlands, Singapore Pets' Station Holding Pte Ltd Full time

    **Duties and Responsibilities** - Answering all phone calls and diverting to relevant department(s) when necessary. - Analyse customer needs to improve customer relationships and experience. - Build sustainable relationships and trust with customer accounts through open and interactive communication. - Handle customer complaints, provide appropriate...

  • Sales Executive

    7 days ago

    Woodlands, Singapore Pets' Station Holding Pte Ltd Full time

    Job Title : Sales Executive Reporting to : Chief Executive Officer **Overview** **Key Responsibilities**: - Build and maintain relationships with new and existing customers. - Understand the company's products and services thoroughly. - Prepare and deliver sales presentations and proposals. - Negotiate and close sales deals. - Achieve and exceed sales...