Bellman

Maintain knowledge of:

a Scheduled daily activities

b Daily arrivals and departures

c Features and services provided by the hotel

d Hours of operation for each outlet

1. Assist guests and visitors in and out of their vehicles.
2. Greet arriving guests / visitors and bid fond farewell to departing guests / visitors.
3. Communicate parking procedures to guests / visitors.
4. Assist guests with loading and unloading luggage in and out of their vehicles.
5. Provide legible claim tickets to guests for their luggage.
6. Assure safety and security of all guests' luggage.
7. Open hotel / car doors for guests / visitors.
8. Transport guests luggage from the hotel driveway to the designated Bell area.
9. Provide guests with directions to Front Desk check-in area.
10. Relay accurate directions to guests / visitors on inquiries regarding destinations within the local area.
11. Maintain accurate knowledge of local attractions and activities to recommend for guest inquiries.
12. Secure taxis / transportation for guests / visitors.
13. Monitor and direct traffic activity of taxis, limousines, hotel / restaurant guests' vehicles, ensuring a smooth and efficient flow.
14. Ensure that driveway is kept clear; that vehicles are not parked or left standing in illegal spaces.
15. Transport guest luggage from the point of arrival at the hotel to their assigned room.
16. Transport guest luggage from current room to reassigned room for room changes.
17. Transport guest luggage from their room to the point of departure from the hotel.
18. Assist in locating guest's lost luggage.
19. Correctly tag, store and retrieve luggage from storage room.
20. Identify and explain hotel facilities and features to guests while escorting them to their room if required.
21. Place guest luggage on luggage rack inside room.
22. Relay accurate directions to guests on inquiries of transportation within the local area.
23. Maintain accurate log record of guest calls for Bell Person assistance.
24. Answer Bell Desk telephone within 3 rings using correct greeting and telephone etiquette.
25. Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
26. Remain in assigned post position, maintaining correct stance.

27. Deliver items to guest rooms promptly to include:

28. messages

29. mail, faxes
30. packages
31. flowers
32. sundry items requested by guest

33. gift items

34. Deliver designated newspapers by 6:30 a.m. to specified guest rooms.

35. Monitor and maintain appearance of lobby areas and luggage holding rooms.
36. Polish brass main Glass door handle, luggage carts and maintain cleanliness of carts.
37. Ensure confidentiality of hotel guests and security of guest room access.
38. Successful completion of the training/certification process.
39. Maintain good working relationship with all staff in the hotel to ensure maximum cooperation in doing the job.
40. Ensure that driveway is not filled with puddles of water.

Desirable: Previous hospitality experience, Experience in hospitality industry in similar position