ServiceNow Architect

13 hours ago

Singapore ARYAN SOLUTIONS PTE. LTD. Full time $120,000 - $180,000 per year

We are seeking a highly skilled and experienced ServiceNow Architect to join our dynamic IT team. The ideal candidate will have extensive hands-on expertise in ServiceNow's IT Service Management (ITSM) and Customer Service Management (CSM) modules, with experience in Professional Services Delivery Suite (PSDS) considered a strong advantage. You will play a key role in designing, implementing, and optimising ServiceNow solutions that align with our business objectives and IT strategy.

Key Responsibilities

  • Lead the architectural design, configuration, and deployment of ServiceNow solutions, primarily focusing on ITSM and CSM modules.

  • Collaborate with business stakeholders, IT teams, and external partners to gather requirements and translate them into effective ServiceNow solutions.

  • Develop and maintain architectural standards, best practices, and documentation for ServiceNow implementations.

  • Provide technical leadership and guidance to development teams during project delivery.

  • Ensure solutions are scalable, secure, and aligned with industry best practices and compliance requirements.

  • Oversee integration of ServiceNow with other enterprise systems and third-party applications.

  • Conduct system reviews, performance tuning, and optimisation of ServiceNow environments.

  • Stay updated with the latest ServiceNow features, releases, and trends to drive innovation and continuous improvement.

  • Optional: Architect and implement solutions using Professional Services Delivery Suite (PSDS) if required by business needs.

Required Skillsets

  • ServiceNow ITSM: Deep understanding and hands-on experience with IT Service Management workflows, including Incident, Problem, Change, Request, and Knowledge Management.

  • ServiceNow CSM: Proven expertise in Customer Service Management module, including case management, customer portals, and omni-channel support.

  • Solution Architecture: Strong background in designing scalable, robust, and secure ServiceNow architectures.

  • Process Analysis: Ability to analyse and optimise IT and customer service processes for automation and efficiency.

  • Integration: Experience integrating ServiceNow with other business applications (e.g., ERP, CRM, monitoring tools) using APIs, web services, and integration hubs.

  • Technical Leadership: Demonstrated ability to lead technical teams and mentor junior staff.

  • Stakeholder Engagement: Excellent communication and interpersonal skills for effective collaboration with business and technical stakeholders.

Optional Skillsets

  • Professional Services Delivery Suite (PSDS): Experience with PSDS module in ServiceNow, including project and resource management, time tracking, and service delivery automation.

Qualifications & Experience

  • Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.

  • Minimum 5 years of experience with ServiceNow platforms, including hands-on implementation and architectural design.

  • ServiceNow Certified System Administrator and Certified Implementation Specialist (ITSM/CSM) preferred.

  • Experience in large-scale ServiceNow deployments and enterprise environments is an advantage.

Interested candidates, please send over your resume to -

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