Customer Service Front-Desk
7 days ago
Client:
Country Club: Private recreational club offers a serene seaside environment with a range of leisure and dining facilities. It caters to both individual and family memberships, providing amenities such as swimming pools, sports courts, function rooms, and F&B outlets. The club is known for its tranquil setting, community-oriented atmosphere, and long-standing heritage as a social and recreational hub for its members.
Role Overview:
We are looking for a friendly and professional Customer Service Executive to be the first point of contact for our members and guests, providing exceptional service at the front desk and ensuring smooth day-to-day operations, including handling membership-related matters.
- Greet and assist members and guests upon arrival with a warm and professional demeanor.
- Handle phone calls, emails, and walk-in inquiries promptly and courteously.
- Manage reservations and bookings for club facilities and amenities.
- Process payments and issue receipts for bookings, membership fees, and other charges.
- Assist in membership administration, including new sign-ups, renewals, cancellations, and updating of member records.
- Respond to membership-related enquiries and provide accurate information about membership tiers, benefits, and entitlements.
- Maintain an organized filing system for membership applications and documentation.
- Support marketing initiatives to promote club membership and services.
- Maintain a tidy and welcoming front desk area, ensuring it reflects the standards of the club.
- Work closely with other departments to ensure seamless service delivery to members.
- Prior experience in customer service, front desk, or hospitality roles is an advantage.
- Excellent communication and interpersonal skills, with a strong customer-focused attitude.
- Proficiency in Microsoft Office applications and basic administrative systems.
- Ability to manage multiple tasks in a fast-paced environment while maintaining attention to detail.
- Team player with a positive attitude and strong sense of responsibility.
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