Customer Service Front-Desk

7 days ago

Singapore D L Resources Pte Ltd Full time $35,000 - $45,000 per year

Client:

Country Club: Private recreational club offers a serene seaside environment with a range of leisure and dining facilities. It caters to both individual and family memberships, providing amenities such as swimming pools, sports courts, function rooms, and F&B outlets. The club is known for its tranquil setting, community-oriented atmosphere, and long-standing heritage as a social and recreational hub for its members.

Role Overview:

We are looking for a friendly and professional Customer Service Executive to be the first point of contact for our members and guests, providing exceptional service at the front desk and ensuring smooth day-to-day operations, including handling membership-related matters.

Key Responsibilities:
  • Greet and assist members and guests upon arrival with a warm and professional demeanor.
  • Handle phone calls, emails, and walk-in inquiries promptly and courteously.
  • Manage reservations and bookings for club facilities and amenities.
  • Process payments and issue receipts for bookings, membership fees, and other charges.
  • Assist in membership administration, including new sign-ups, renewals, cancellations, and updating of member records.
  • Respond to membership-related enquiries and provide accurate information about membership tiers, benefits, and entitlements.
  • Maintain an organized filing system for membership applications and documentation.
  • Support marketing initiatives to promote club membership and services.
  • Maintain a tidy and welcoming front desk area, ensuring it reflects the standards of the club.
  • Work closely with other departments to ensure seamless service delivery to members.
Requirements:
  • Prior experience in customer service, front desk, or hospitality roles is an advantage.
  • Excellent communication and interpersonal skills, with a strong customer-focused attitude.
  • Proficiency in Microsoft Office applications and basic administrative systems.
  • Ability to manage multiple tasks in a fast-paced environment while maintaining attention to detail.
  • Team player with a positive attitude and strong sense of responsibility.

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