Bellman

1 week ago

Singapore AccorHotel Full time $30,000 - $60,000 per year
Company Description

We are in the luxury hotel business in central Singapore; offering business and leisure travelers contemporary rooms and suites filled with opulent amenities and elegant furnishings, alongside first-rate facilities, exquisite French and local cuisines in our all-day dining restaurant, bar and a huge convention space with meeting rooms and 2 ballrooms to cater to corporate, meeting guests as well as leisure function events including weddings & dinner & dances.   We represent the renowned French living and Sofitel hospitality in Singapore.

Qualifications

Job Responsibilities:

  • Greet the guest following the Sofitel standards, manage the taxi queue, and assist guests with luggage.
  • Provide a warm welcome and farewell to the guests, leading them to the right direction/ location (e.g. Reception)
  • Ensure that guest luggage and belongings are well recorded and promptly send/collected to/from the room
  • Assist with car/ hotel doors and guest luggage.
  • Ensure timely delivery of all guest luggage
  • Explain technology and features of guest rooms.
  • Exercise care and responsibility when parking guest vehicles. Follow procedures set out in manual.
  • Ensure knowledge of daily departing time of due-out guests and arrangements for taxi, shuttle arrangements and limousine services to the airport if required.
  • Co-ordinate VIP arrivals and departures.
  • Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests.
  • Always double confirm with the guest the exact location.
Additional Information

Job Requirements:

  • Minimum 1 year experience in a similar role, preferably including 5 star experience
  • Projects professional image at all times through personal presentation / interpersonal skills.
  • Desire and ability to train and develop ambassador
  • Multi-lingual, English essential § Maintains awareness of industry trends in service, product and presentation
  • Initiates contacts and establishes rapport easily
  • Organises time and work efficiently
  • Effective verbal and written communication skills
  • Appreciates and maintains an effective outlet for stress
  • Willingness to work weekends and public holidays as part of the job role.
  • Has the aptitude and willingness to undertake further development with Sofitel.

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