Director of Operations

The Director of Operations is responsible for the management and smooth execution of Food from the Heart's programmes, full supply chain operations, and information technology infrastructure. This role is hands-on and operationally focused, ensuring that programmes run effectively, food procurement is well managed, logistics — including warehouse, storage, and transport — function efficiently, and IT systems are reliable and secure.

The Director will lead Programme Manager & Leads, the Transport Manager (with Drivers), the Logistics Senior Executive, and the Senior Manager IT/Infrastructure, ensuring strong coordination between programme delivery, logistics, and technology. Reporting directly to the CEO, the role requires a practical leader who can oversee people, processes, systems, and resources to ensure that FFTH reaches more beneficiaries with professionalism, efficiency, and care.

Key Responsibilities

A. Programme & Beneficiary Management

• Supervise Programme Managers & Leads in planning, coordinating, and delivering all core programmes.
• Ensure programmes are run efficiently, meet objectives, and deliver tangible benefits to beneficiaries.
• Expand programme coverage and scale delivery to increase the number of beneficiaries served.
• Oversee monitoring and reporting of programme outcomes for internal and external stakeholders.

B. Food Procurement, Logistics & Distribution

• Manage food procurement to ensure consistent, cost-effective, and high-quality supply for all programmes.
• Oversee warehouse operations, including inventory control, food storage, and movement of goods.
• Supervise the Transport Manager and Logistics Senior Executive to ensure effective warehouse, fleet management, scheduling, and driver supervision.
• Ensure safe handling, timely delivery, and minimal wastage in food distribution.
• Implement operational processes and systems to improve efficiency and accuracy in warehouse and transport functions.
• Manage contracted 3PL when necessary.
• Ensure related assets and resources are in place.

C. Information Technology & Infrastructure

• Provide leadership oversight of IT strategy, systems, and infrastructure through the Senior Manager IT/Infrastructure.
• Ensure reliability, security, and performance of IT infrastructure, applications, and digital platforms.
• Drive digitalisation initiatives to strengthen operational efficiency, reporting, and transparency.
• Support warehouse, transport, and programme operations with appropriate IT systems and solutions.
• Liaise with IT vendors and consultants to ensure technology remains up-to-date and fit-for-purpose.
• Oversee IT risk management, cybersecurity, and compliance with data protection regulations.

D. Operational Coordination & Leadership

• Provide day-to-day oversight and guidance for Programme Managers & Leads, Transport Manager, Logistics Executive, and Senior Manager IT/Infrastructure.
• Ensure strong coordination across programme, logistics, and IT functions for seamless delivery.
• Allocate resources effectively across operations.
• Develop work plans, track progress, and resolve operational challenges quickly.
• Support CEO and Board reporting with accurate operational updates and data.

E. People Leadership & Development

• Provide supervision, coaching, and performance feedback to direct reports.
• Build teamwork and morale across programme, logistics, and IT teams.
• Identify training and development needs for staff to strengthen operational and technical capability.
• Promote a culture of accountability, service, and collaboration.

F. Compliance & Safety

• Ensure compliance with food safety standards, workplace safety, IT security standards, and relevant statutory requirements.
• Maintain proper documentation and reporting for audits and governance reviews.
• Manage operational risks related to programme delivery, procurement, warehouse, transport, and IT.