AI & Automation Specialist

2 weeks ago

Paya Lebar, Singapore d4eb5e12-128c-485b-ab1f-f46c4855c633 Full time $80,000 - $120,000 per year

Position Overview

We are seeking a forward-thinking and technically strong individual to play a key role in driving the company's digital transformation journey. This role will be responsible for exploring, designing, and implementing AI-powered solutions to enhance user experience, advisor productivity, onboarding, training, data integration, workflow efficiency, and overall operational excellence.

The ideal candidate is hands-on, innovative, and passionate about leveraging automation and AI to create meaningful impact across the organisation.

Key Responsibilities

AI Innovation

  • Explore, propose, and prototype new AI features to enhance CRM ecosystem modules.
  • Build AI assistants to support advisors across onboarding, sales processes, compliance reminders, product recommendations (non-financial advice), and workflow completion.
  • Implement AI-powered summarisation, OCR, classification, and data extraction tools to reduce manual workloads.
  • Develop AI-derived insights to analyse advisor performance, identify gaps, forecast trends, measure engagement, and highlight coaching opportunities.

Automation Development

  • Build, optimise, and maintain workflow automation using Power Automate, Microsoft 365 tools, , or Zapier.
  • Integrate automation into existing business processes to improve consistency, accuracy, and turnaround time.

Continuous Research & Capability Exploration

  • Actively research the latest in AI technology such as Microsoft Copilot, OpenAI updates, and emerging automation platforms.
  • Recommend new capabilities that can enhance efficiency and digitalise manual processes across departments.

Requirements

Qualifications

  • Diploma or Degree in Information Technology, Computer Science, or related discipline.
  • Certifications in AI, automation, or Power Platform will be an added advantage.

Technical Skills

  • Strong hands-on experience with Power Automate, , or similar automation platforms.
  • Familiarity with OpenAI APIs, prompt engineering, and chatbot platforms (e.g., Chatbase, Botpress).
  • Experience integrating systems through APIs (REST, JSON, webhooks).
  • Basic proficiency in Python, JavaScript, or PowerShell.
  • Bonus: Knowledge of Power BI, Azure AI, SQL, or cloud services.

Soft Skills

  • Creative problem-solver with the ability to identify and propose impactful automation and AI opportunities.
  • Strong communication and documentation skills with the ability to engage stakeholders effectively.
  • Self-driven and able to work independently in a fast-paced environment.

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