Senior Engineer, Business Analysis

2 weeks ago

West Region, Singapore YCH Group Pte Ltd Full time $104,000 - $130,878 per year
  • Provide Level 1 and Level 2 functional support by troubleshooting issues and maintaining accurate incident logs.
  • Manage user access provisioning, enforce audit trail processes, and follow security and compliance best practices.
  • Conduct user training sessions, create comprehensive user guides, and support onboarding initiatives.
  • Engage with users to collect feedback, identify system pain points, and recommend process or system improvements.
  • Collaborate with business teams to gather requirements and prepare Functional Specification Document (FSD).
  • Configure new projects or business units, manage master data, and customize workflows as per operational needs.
  • Coordinate User Acceptance Testing (UAT), document test scenarios, and track defect resolution.
  • Plan and coordinate deployments, maintain release schedules, and ensure production readiness.
  • Work with vendors and customer stakeholders to assess requirements, identify gaps, and propose effective solutions.
  • Generate reports and dashboards to support operational analysis and data-driven decision-making.
  • Provide extended support during peak business periods and offer 24/7 operational coverage when required.
  • Prepare performance tracking dashboards and support quarterly business reviews (QBRs) and KPI presentations.

Job Requirements

  • Degree in computer science or equivalent with 5 to 7 years of experience.
  • Strong verbal and written communication skills, with the ability to interact with technical and non-technical stakeholders.
  • Proven ability to troubleshoot complex technical and functional issues.
  • Self-motivated, detail-oriented, and capable of working independently under pressure.
  • Highly organized with the ability to manage multiple priorities in a fast-paced environment.
  • Willingness to work on shifts or off-hours as per business needs.
  • Technical proficiency with web-based applications, SQL queries, and secure file transfer protocols (SFTP).
  • Experience with incident and change management tools (e.g., ServiceNow, Jira) is preferred.
  • Domain knowledge in e-commerce platforms and supply chain operations is an advantage.

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