
Front of House Staff
2 days ago
Avante Gym & Yoga is a premium fitness and wellness studio located at The Centrepoint, Orchard. We offer a wide range of classes including Yoga, Mat Pilates, Aerial, Personal Training. We pride ourselves on delivering a warm, welcoming, and exceptional experience to every guest and member. We're looking for a friendly and proactive Front of House Executive to be the face of our studio.
Role OverviewAs the Front of House Executive , you are the first point of contact for our members and guests. You'll create a positive first impression, ensure smooth daily operations, and provide excellent service that enhances every member's experience.
Key Responsibilities- Welcome and greet members and guests warmly upon arrival
- Manage check-ins and class bookings through the studio system
- Handle phone, WhatsApp, and email inquiries professionally and promptly
- Provide accurate information about membership, classes, schedules, and promotions
- Process payments and maintain accurate transaction records
- Support sales consultants and instructors with administrative tasks
- Maintain cleanliness and organization of the reception and waiting areas
- Assist in daily studio operations (e.g. opening/closing duties)
- Gather and relay member feedback to improve service quality
Friendly, approachable, and customer-service oriented
Good communication and interpersonal skills
Positive attitude and professional appearance
Basic administrative and computer skills
Able to multitask and handle a fast-paced environment
Willing to work retail hours (evenings, weekends, and public holidays)
Prior experience in hospitality, front desk, or fitness industry is a plus
What We OfferCompetitive salary + sales performance incentives
Complimentary gym and yoga membership
Training and development opportunities
Supportive and vibrant work environment
Career progression within the fitness and wellness industry
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