Manager (Property Management )

1 day ago

Singapore TAHITI PROPERTIES PTE. LTD. Full time $80,000 - $120,000 per year

Primary roles:

  • Take charge of the project after the construction phase, eg. prepare for TOP and handing over with partners, up till the successful handover of the estate to the resident council.

  • Attend and address issues from homeowners and authorities swiftly, so as to protect brand equity, minimize costs (ensure smooth collection of last 5%) through active engagement (eg. legal costs), and to build on the good impression and reputation that Qingjian currently has.

Estate Management

  • Negotiate Managing Agents Contract for new developments.

  • Ensure that that the duties of the Managing Agents are properly executed within the guidelines of the BMSMA Act.

  • Ensure that financial records are properly recorded (Before the formation of the Management Council)

  • Works collaboratively with the Managing Agents, Consultants, and other stakeholders to address various feedbacks from the residents about the estate.

  • Collate reports from Managing Agents to report on trends and feedback for Management reports.

  • Oversee Managing Agents' staff and assess their performance.

  • Maintain a positive, productive relationship with the Managing Agents to ensure that all matters are highlighted and address in a timely and effective manner.

  • Works with the Managing Agents to prepare the 1st AGM and the handing over of duties and relevant documents to the Management Council.

  • Chairs meeting with Management Council to address outstanding concerns in the development after the 1st AGM, and to works towards a conclusive resolution to all these matters (with the aid of Consultant, Main Contractors and Company's Management).

Unit Handover & Unit Defects Management

  • Negotiate Contracts from Service Providers to provide defect management services for Defects Liability Period.

  • Ensure that the Defects Management team is providing timely response to the Purchasers regarding defects in their units.

  • Ensure that the overall operational metrics are healthy, ie. Outstanding cases within a reasonable threshold.

  • Collate information and reports from Defect Management team to track trends on quality issues and to proactively work with various stakeholders, eg. Consultant and Main Contractors, towards a conclusive strategy to address each issue.

  • Ensure that quality of service is upheld throughout the whole defects rectification process through training and regular meetings.

  • Oversee the Defects Management staff and assess their performance.

  • Maintain a positive, productive relationship with the Defects Management team to ensure that all matters are highlighted and address in a timely and effective manner.

  • Well read on the various matters, eg. key legal documents, including, Sales & Purchase Agreement, and Limitation Act, to facilitate my role in addressing various issues that may be brought up by the team and for resolving disputes.

  • Ensure that the remaining amount that is withheld by SAL is disbursed timely through proper follow up of all outstanding issues with a unit.

Process Improvements/Enhancements

  • Refine and enhance processes that were not efficient through monthly operational meetings with other departments.

  • Enhance processes to deliver great customer experience, and ensure that all disputes are resolved in a timely manner.

Others

  • Work with Project Design and Project Management during the design to construction phases to provide inputs to issues relevant to Property Management.

  • Worked closely with legal counsel in cases that were escalated legally due to unresolved disputes / unreasonable demands that were not met.

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