Front of House for High Performance Gymnastics Centre

6 days ago

Jurong East, Singapore The Yard Full time $30,000 - $60,000 per year

Job Title: Front of House for High Performance Gymnastics Centre

Location: The Yard Gymnastics (Perennial)

Job Type: Full-Time

About Us:

The Yard is Singapore's leading provider of gymnastics, and we're excited to launch our newest high-performance centre. As the nation's premier gymnastics facility, we offer a wide range of programs for athletes of all ages and abilities—from beginners taking their first steps in the sport to elite competitors training at the highest level. Our mission is to create a safe, supportive, and inspiring environment where every athlete can grow, achieve, and thrive.

As the Front of House & Memberships Officer, you will be the first point of contact for our members, families, and visitors. You'll play a pivotal role in ensuring the smooth operation of the facility, delivering exceptional customer service, handling membership processes, and supporting the day-to-day running of the front desk. This role requires a friendly, organised, and proactive individual who thrives in a fast-paced environment and enjoys working with people.

Key Responsibilities

  • Greet members, athletes, and visitors, creating a welcoming and professional atmosphere.
  • Manage all front desk operations, including attendance, phone calls, emails, and customer enquiries.
  • Provide accurate and timely information about programs, classes, schedules, and event options.
  • Support membership growth by handling trials, sign-ups, makeups, camps and birthday parties.
  • Maintain member records and databases, ensuring accuracy and confidentiality.
  • Be responsible for membership payments, retail and event charges in line with company policies.
  • Assist with class bookings, waitlists, and enrolment management.
  • Work closely with coaches and management to ensure seamless communication between staff and families.
  • Handle member feedback and escalate issues to management where necessary.
  • Support the promotion of events, workshops, and competitions.
  • Carry out general administrative duties to support the daily operations of the centre.

Skills & Attributes

  • Strong customer service and communication skills.
  • Professional, approachable, and positive attitude.
  • Ability to multitask, prioritise, and stay organised in a busy environment.
  • Detail-oriented with good administrative and IT skills (experience with CRM systems is a plus).
  • Comfortable handling payments and financial transactions.
  • Proactive team player with a willingness to go above and beyond for members.

Requirements

  • Previous experience in customer service, front of house, or administrative roles preferred.
  • Experience in sales or membership management is an advantage.
  • Ability to work evenings and weekends, agreed monthly schedule.
  • Passion for sport, fitness, or gymnastics is desirable but not required.

Benefits of Working at The Yard

  • Be Part of the Market Leader – Join Singapore's leading gymnastics provider and contribute to the growth of a brand-new high-performance centre.
  • Career Development – Access training, mentorship, and opportunities for progression within our expanding organisation.
  • Dynamic & Supportive Environment – Work alongside a passionate team dedicated to excellence in sport, service, and community.
  • Generous leave entitlement - 21 days annual leave
  • Staff Health insurance ( after probationary period)
  • Modern Facilities – Work in state-of-the-art gymnastics centres equipped to the highest standards.

Job Type: Part-time

Pay: $2, $3,500.00 per month

Expected hours: 44 per week

Work Location: In person

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