ServiceNow Developer

Job Description:

Work alongside experienced consultants and learn how to implement and configure ServiceNow solutions to optimize workflows and improve IT operations for various organizations.

Responsibilities & Activities:

• Design, develop, and implement solutions using ServiceNow platform capabilities. 

• Collaborate with multi-functional teams to gather and understand business requirements. 

• Customize and configure ServiceNow applications based on business needs. 

• Develop and maintain ServiceNow workflows, forms, scripts, and reports. 

• Provide technical expertise and support for ServiceNow implementations. 

Experience & Competency:

• 5+ years of experience working with the ServiceNow platform, with a focus on ITOM modules. 

• Strong understanding of Discovery, Service Mapping, and Event Management principles and best  practices. 

• Experience in Observability a plus. 

• Experience in configuring ServiceNow workflows and forms. 

• Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI 

actions, UI policies, script includes, workflows etc. 

• Experience with User Management including groups, users, roles, ACLs, etc. 

• Excellent problem-solving and communication skills. 

• Relevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist) is a plus. 

Key Responsibilities 

• Assist senior consultants in gathering business requirements and translating them into technical  specifications for ServiceNow implementations. 

• Configure core ServiceNow modules (ITSM, ITOM, CSM) to support core IT service management  processes. 

• Participate in user acceptance testing (UAT) and assist with data migration activities. 

• Develop basic reports and dashboards to visualize ServiceNow data and track key performance  indicators (KPIs).. 

Additional Skills:

• Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).

• Strong understanding of IT service management (ITSM) principles is a plus.

• Basic understanding of scripting languages (e.g., JavaScript) is beneficial.

• Excellent analytical and problem-solving skills.

• Strong communication, collaboration, and interpersonal skills.

• Ability to learn quickly and adapt to new technologies.

• Eagerness to learn and contribute to a fast-paced environment.

Integration:

• Integrate ServiceNow ITOM modules with other enterprise systems to create a seamless and efficient  information flow. 

• Establish and maintain data integrations to ensure accuracy and consistency. 

• Generate and analyze reports related to Discovery, Service Mapping, and Event Management. 

• Ensure the organization is prepared for audits and regulatory inspections.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

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