Customer Service

2 weeks ago

Tanjong Pagar, Singapore The Good Life Club Pte Ltd Full time $4,000 - $6,000 per year

CUSTOMER SERVICE & SALES ADMIN EXECUTIVE

Join an Award-Winning Fine Jewellery Brand

Carrie K. is seeking a talented Customer Service & Sales Admin Executive to join our dynamic team. As Singapore's acclaimed fine jewellery brand creating meaningful jewellery for Engagements, Weddings and life's milestones. We're looking for someone who loves jewellery and enjoys helping people.

About Us

Established in 2009, award-winning Carrie K. creates transformable, meaningful fine jewellery as Wearable Wishes to celebrate milestones. Our team of ten passionate, entrepreneurial spirits challenges convention while delighting our discerning clients. We invest in developing talent who seek personal growth and want to make a real difference.

The Role

You'll be the vital link between our clients and jewellery consultants, ensuring exceptional service at every touchpoint. This position combines customer service excellence with administrative precision to support our sales team and delight our clients.

Key Responsibilities

  • Create an uplifting first impression by greeting clients and managing communications via phone, email, and social media

  • Connect clients with suitable jewellery consultants and schedule appointments

  • Track sales leads and maintain accurate customer data

  • Coordinate quotes and prepare sales packs

  • Manage production order timelines and fulfillment

  • Ensure accurate inventory management

  • Maintain an inviting, spotless sales floor with properly displayed products

  • Assist with store opening procedures and sales events

Qualifications

  • Minimum 2 years in customer service or sales support/admin role

  • Excellent verbal and written communication skills

  • Strong listening abilities and genuine service orientation

  • Professional integrity and confidentiality

  • Proficiency in Excel and PowerPoint

  • Quick to learn new software applications

  • Exceptional attention to detail and data accuracy

  • Excellent organizational skills with ability to multitask and meet deadlines

  • Positive, supportive attitude and team player mentality

No prior jewellery knowledge required, but a passion to learn about gems and jewellery is essential.

Ready to spread your wings with Carrie K.? Join a team where you're empowered to grow and make a meaningful impact in a creative, dynamic environment.

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