
Senior ship boarding officer
6 days ago
- Board vessels upon arrival to introduce the company's services and confirm supply requirements.
- Act as the company's representative onboard to handle crew requests, collect orders, and clarify delivery schedules.
- Deliver invoices, quotations, receipts, and other documents to vessel representatives.
- Build and maintain strong relationships with ship captains, officers, and crew.
- marketing for cash business of provisoin
- Verify ship chandlery orders (provisions, bonded stores, deck/engine supplies) before delivery.
- Ensure correct items and quantities are delivered onboard in line with customer order and standards.
- Accompany deliveries to vessels when required to oversee smooth handover and obtain acknowledgment.
- Handle urgent or special requests from vessels and coordinate with operations/warehouse team for timely fulfillment.
- Prepare and process port entry documents, passes, and clearances for boarding.
- Collect and submit delivery notes, proof of delivery, and customer acknowledgments.
- Ensure compliance with customs, immigration, and port authority rules.
- Report discrepancies, damages, or shortages immediately to the operations team.
- computer knowledge to use ERP system
- Assist in resolving issues arising during delivery, such as access restrictions, crew requests, or port formalities.
- Support sales team with accurate feedback from vessels regarding requirements, preferences, and potential orders.
- Maintain proper filing of boarding reports and customer interactions.
- Diploma/Certificate in Maritime Studies, Logistics, Supply Chain, or related discipline (preferred).
- Experience in ship crew is an advantage.
- Good interpersonal and communication skills with multicultural crews.
- Physically fit and willing to work flexible hours, weekends, and public holidays according to vessel schedules.
- Customer service oriented with strong relationship-building skills.
- Proactive, detail-oriented, and able to work independently.
- Problem-solving ability under tight deadlines.
- Team player with coordination and multitasking skills.
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