Specialist Associate

2 days ago

National University Of Singapore National University of Singapore Full time

Company description:

The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore

Job description:

Job Description

The Institute for Functional Intelligent Materials (I-FIM) is seeking a specialist associate to provide essential day-to-day IT and AV support within the institute, helping to maintain smooth operations for end-user computing, institute's IT services, and seminar/event support. You will be the primary on-site point of contact for support requests and will coordinate resolution through to closure, including escalation to NUS IT and vendors when required.

Job Responsibilities

  • Provide first-line IT support and troubleshoot hardware/software issues (e.g., endpoints, peripherals, printers, common applications), including timely user updates and follow through to closure
  • Provide AV and hybrid meeting support for seminars, events, and meetings (e.g., Zoom/Teams setup, microphones, cameras, displays), including pre-checks and live support when required
  • Coordinate vendors for warranty, repairs, servicing, and maintenance, including scheduling and closure tracking
  • Support IT procurement activities (i.e., specifications, quotation coordination, receiving, and initial setup of approved assets/peripherals)
  • Configure, set up, and allocate IT resources and equipment for users and shared facilities, including basic server/hardware setup support as directed
  • Maintain accurate asset records, inventory, and routine IT housekeeping
  • Work closely with NUS IT to address institute's IT needs requiring central IT action
  • Administer IT-related service requests (e.g., guest Wi-Fi requests, visitor accounts, mailbox creation, and group mailing lists) in accordance with institute/NUS procedures

Requirements

  • ITE Higher Nitec or Polytechnic Diploma in IT or related discipline
  • Minimum 2 years of hands-on IT support experience in on-site/desktop support/helpdesk
  • Strong troubleshooting skills and ability to work independently with good judgement on escalation
  • Comfortable supporting AV and hybrid meeting setups (e.g., Zoom/Teams and common AV connections)
  • Strong service ownership - responsive, reliable, and able to manage multiple requests with clear communication
  • Proficiency in English (spoken and written)

More Information

Location: Kent Ridge Campus

Organization: Institute for Functional Intelligent Materials

Department: Technical & Research Support

Job requisition ID: 31280

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