Principal Customer Success Manager, Strategic

**What's the role?**
Our Customer Success team is on a mission to deliver best-in-class services and support to our global customers. From developing creative and personalised strategies for businesses, to creating resources that help people become inbound experts, we try to help our customers grow better using our software.
We're obsessed with delighting our customers at every turn. To achieve this daily, our Customer Success Managers must possess an unrivalled sense of autonomy, ownership, and dedication to helping each customer experience a measurable ROI. We are advocates and strategic partners for our customers, driving towards their short and long term goals. If your idea of Customer Success is rooted in an intrinsic motivation to help others find customised solutions to their challenges, we should talk.
**What will I do?**
- Primary ownership and accountability for Asia's largest, most complex and highest spending customers, ensuring growth, delight, and retention
- Build and foster relationships with key decision makers and stakeholders across multiple customer teams remotely and in person
- Become an expert in the HubSpot software to be the trusted advisor to each of your customers
- Define what success means for your customers and produce detailed plans outlining roadmap to achieve success and share in accountability of their success
- Maintain a revenue base by managing account retention and renewal
- Drive upgrade revenue from new product feature adoption and expanded usage
- Monitor customer health and create risk mitigation plans where needed
- Work as part of the team to develop strategies for scale and growth for your customers
**Who are you?**
- Experience owning, maintaining, and driving a customer relationship in a quota or retention-carrying role
- A verifiable track record of consistently meeting and exceeding revenue goals
- A firm grasp of how business works, including sales, consultative, problem solving, and issue resolution skills
- Well-organised, with a high attention to detail and ability to prioritise and time manage for successful execution
- The ability to thrive in a fast-paced environment
- Knowledge of Inbound Marketing methodology
- Demonstrated desire to learn
- Experience with SaaS & marketing automation software is a plus
**What are the benefits?**
- Work From Home options available. You choose Remote, Office or Flex
- World Class New Hire Training
- Stock units - so that you can share in HubSpot's future success
- Employee Stock Purchase Plan
- An education allowance up to USD$5,000 per annum
- Unlimited Time Off Policy
- Private health insurance allowance
- Free ebooks library
- Annual fitness reimbursement
- Five-year sabbatical - Paid 4 week sabbatical with USD$5k bonus
- Primary Caregiver Leave of 16 weeks and Secondary Caregiver Leave for 6 weeks
HubSpot culture is driven by a shared passion for our mission and metrics. It is a culture of amazing, growth-minded people whose values include using good judgment and solving for the customer. Employees who work at HubSpot have **HEART**: Humble, Empathetic, Adaptable, Remarkable, Transparent.
**If you need accommodations or assistance due to a disability, please reach out to us **using this form**.** _This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process._
**_ Germany Applicants:_**_ (M/F/d) - link to HubSpot's Career Diversity page _here_._
**About HubSpot**
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers' needs at any stage of growth. We're also building a company culture that empowers people to do their best work. If that sounds like something you'd like to be part of, we'd love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely. Visit our careers website to learn more about culture and opportunities at HubSpot.