Financial Crime

1 week ago

Central Region, Singapore Private Advertiser Full time $40,000 - $60,000 per year

Training Programme Details

  • There will be an initial 6 - 7 weeks training programme whereby you will be required to pass a On the Job Training, Role-Play, Theory Assessment (on different banking products/services/CRM System Usage/Business Processes) in order to be posted to your work teams (2 attempts given).

  • Minimum attendance required (95%) in order to pass the training programme.

Shift Timings Weekends Shift:

Working Hours : 5 working days, 1 rest day and 1 off day per week, 42.5 hours per week, Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between, Rest Day and Off Day : Scheduled by Client (2 non-consecutive off-days per week, example: 1 weekday & 1 weekend depending on work schedule), Or otherwise advised by the Client

About The Role

We are seeking proactive and service-oriented individuals to join our Contact Centre team as Fraud Prevention & Customer Protection Officers. You will be the first line of defence in identifying and responding to fraud and scam-related cases, providing crucial support and advisory to customers while upholding compliance with MAS regulations.

Key Responsibilities:

  • Handle inbound calls professionally and resolve customer queries efficiently.
  • Respond promptly to suspected fraud and scam cases; gather evidence and escalate for investigation.
  • Maintain confidentiality and comply with PDPA and MAS Notice 626 regulations.
  • Educate customers on fraud types (e.g., phishing, job scams, impersonation, investment scams).
  • Guide customers on bank services and self-help tools.
  • Accurately document call logs and follow up on outstanding cases.
  • Stay current on fraud trends, banking procedures, and system tools through ongoing training.
  • Identify and flag mule/funnel accounts to relevant business units or compliance teams.

Job Requirements:

  • No prior experience required; full training provided.
  • Call centre, banking, or anti-fraud investigation experience is a plus.
  • Clear, pleasant speaking voice with strong communication and interpersonal skills.
  • Good command of English and basic Microsoft Office skills.
  • Analytical, detail-oriented, and able to thrive in a fast-paced environment.
  • Willing to work rotational shifts, including weekends and Public Holidays.
  • Team player with a strong sense of responsibility and service excellence.

(Shortlisted Candidates Will Be Working For The Banking Sector Client): Interested Candidates Please Apply Directly or Reach Out To Our RECRUITMENT TEAM (Mr Law Bing Yee | EA License No. 24C2333 EA Personnel No. R

  • Financial Compliance Crime

    1 week ago

    Central Region, Singapore FOMO PAY PTE LTD Full time $120,000 - $360,000 per year

    About FOMO PayFounded in 2015, FOMO Pay is a Major Payment Institution licensed in Singapore, Hong Kong and the United Arab Emirates (UAE). The firm has become a leading one-stop digital payment, digital banking, and digital asset solution provider. It is currently building Asia's fully licensed financial platform, helping institutions and businesses connect...

  • AVP, Financial Crime Compliance

    1 week ago

    Toa Payoh, Central Community Development Council, Singapore NETS Full time $90,000 - $120,000 per year

    Job description:Position SummaryWe are seeking a detail-oriented and analytically strong Data Analytics Professional to support the development, implementation and enhancement of enterprise-wide AML/CFT and Sanctions programs. This role will work cross-functionally to provide data-driven insights that help detect, prevent and mitigate financial crime...

  • Intern, Financial Crime Compliance

    3 days ago

    Toa Payoh, Central Community Development Council, Singapore NETS Full time $40,000 - $60,000 per year

    Job description:Position SummaryIn this role, you will assist the Vice President Financial Crime Compliance in managing the risks of money laundering, terrorism financing and sanction.Key ResponsibilitiesDevelop transaction monitoring rules including but not limited to development of rules, and documentation of data used, rules design, implementation and...

  • BRCM AFC AML Analyst

    1 week ago

    Central Region, Singapore Adecco Personnel Pte Ltd. Full time $80,000 - $120,000 per year

    The OpportunityAdecco is partnering with a leading bank to look for a Business Risk and Control Management Anti-Financial Crime (Retail Bank | Up to 10K)Starts off as 12months contractDescriptionThe successful candidate will be part of the Business Risk and Control Management Anti-Financial Crime team within Group Retail ("GR") that covers a range of banking...

  • Risk and Compliance Officer

    1 week ago

    Central Region, Singapore Adecco Personnel Pte Ltd. Full time $120,000 - $200,000 per year

    The Opportunity This is an exciting opportunity to work for one of the leading banksAn opportunity for a Compliance Officer to join their teamMNC|BankThe JobThe successful candidate will be part of the Business Risk and Control Management Anti-Financial Crime team within Group Retail ("GR") that covers a range of banking segments and products. The key...

  • Assistant Vice President

    2 weeks ago

    Central Singapore Emprego SG Full time

    **Location** - Singapore, Central Singapore**Job Type** - Permanent**Salary** - $9,500 - $19,000 Per Month**Date Posted** - 1 hour agoAdditional Details **Job ID** - 97113**Job Views** - 1Roles & Responsibilities **Your background** Essential requirements: - Fluent English - written and spoken - 3 to 5 years of relevant experience - Is an enthusiastic,...

  • Deputy/Assistant Director, Banking

    2 weeks ago

    Central Region, Singapore Monetary Authority of Singapore (MAS) Full time $60,000 - $100,000 per year

    What the role isThe Monetary Authority of Singapore (MAS) is Singapore's central bank and integrated financial regulator. As central bank, MAS promotes sustained, non-inflationary economic growth through the conduct of monetary policy and close macroeconomic surveillance and analysis. It manages Singapore's exchange rate, official foreign reserves, and...

  • Audit Analyst

    5 days ago

    Central Region, Singapore Adecco Personnel Pte Ltd. Full time $80,000 - $120,000 per year

    The OpportunityOpportunity to work for one of the leading financial service providers and top banksGreat exposure to learn about banking products and services domainStarts off as 6 months contract, with potential for renewalCentral LocationMNC|BankThe Job Business Function Group Audit helps the Board and Executive Management meet the strategic and...

  • Client Acquistion Manager

    2 weeks ago

    Central Region, Singapore Good Job Creations (Singapore) Pte Ltd Full time $80,000 - $120,000 per year

    [Job ID: 669731] Responsibilities: Proactively acquire new Priority Sign Ups, focusing on individual customers with Priority Sign Ups potential.Provide a wide range of retail and priority products, including unsecured cards and insurance, to targeted segments.Establish relationships with internal stakeholders within CA and external stakeholders (e.g.,...

  • AML Screening Officer

    2 weeks ago

    Central Region, Singapore GMP Group HQ Full time $40,000 - $60,000 per year

    Duration: 3 - 5 Months - Short Term ContractResponsibilities:Review name screening alerts of customers, counterparties, and related parties against internal and external watchlists (e.g., MAS, OFAC, UN, EU, PEPs, adverse media).Review and handle screening alerts in accordance with the bank's AML policies and procedures.Ensure accurate documentation of...