Sales & Customer Service Coordinator
1 day ago
- Handling customer inquiries:
Answering phone calls, emails, and live chat messages from customers to address questions, concerns, and complaints.
- Issue resolutions:
Investigating customer issues, identifying the root cause, and working with relevant departments to find solutions and provide timely resolution.
- Customer data management:
Maintaining accurate customer information in the system, logging customer interactions, and updating relevant records.
- Order processing and tracking:
Processing customer orders, monitoring order status, and communicating updates to customers.
- Complaint management:
Escalating complex complaints to appropriate personnel, documenting complaints, and following up to ensure customer satisfaction.
- Performance monitoring:
Tracking key customer service metrics like customer satisfaction, resolution time, and first contact resolution rate.
- Quality assurance:
Ensuring customer service interactions adhere to company standards and guidelines.
- Collaboration with other departments:
Working closely with sales, marketing, technical support, and other departments to address customer needs and resolve issues effectively.
- Any other ad hoc duties.
-
Sales Coordinator
5 days ago
Bishan, Singapore Imin Technology Pte Ltd Full time $40,000 - $60,000 per year1. Provide administrative support to the sales team, including managing calendars, scheduling appointments and coordinating client meetings2. Assist with the preparation of sales quotation and other sales-related materials3. Coordinate the order fulfilment process including issuing sales orders, purchase orders to other trade-related documents. Liaising...
-
Customer Service Assistant
10 hours ago
Bishan, Singapore SERVICE CONNECTIONS HR CONSULTANCY PTE. LTD. Full time**JOB DESCRIPTION** - Attend to customer enquiry - Provide logistic support when required - Arrangement of prayer items - Assist in logístical matters in setting up for events - Maintain the order and cleanliness of the ancestral halls **WORKING HOURS** - 6 days work week 8am to 4pm - Off day will be on a weekday **JOB REQUIREMENTS** - Min. PSLE...
-
Florist Operations + Delivery Coordinator
1 week ago
Bishan, Singapore Koko Delivery Service Full timeFlorist Operations + Delivery Coordinator **Job description** - Assist in loading and unload of cakes & flowers - Helping with operations (learning about flowers) - Checking orders to ensure it matches run list - Coordinate with team on delivery timings - Careful Handling of Goods - Good customer service for last mile deliveries **Salary**: $2,000.00 -...
-
Customer Service Officer/ Cashier
2 days ago
Bishan, Singapore Mario Brothers Service pte Ltd Full time**Customer Service Officer/ Cashier (Full Time)** **Monday to Sunday - 2 shifts (7am -3pm/3pm -10pm)** **2 Vacancies** **Location Central Singapore - Sin Ming** **$2500 monthly** 2. Responsibilities: a. Greeting customers when they enter the mínimart b. Using cash registers to scan goods being purchased and charge customers c. Taking payments from...
-
Florist Delivery Coordinator
1 week ago
Bishan, Singapore Koko Delivery Service Full timeJoin our dynamic and fast-growing delivery company as a Delivery Coordinator. You will play a crucial role in ensuring smooth and efficient operations. **Responsibilities**: - Coordinate and schedule delivery routes - Communicate with drivers and provide clear instructions and updates - Monitor delivery progress and address issues or delays - Liaise with...
-
Service Coordinator
2 weeks ago
Bishan, Singapore F1 RECREATION PTE LTD Full time**Benefits**: - AWS & Performance Bonus - Medical/Dental - 5 days week **Responsibilities**: **A) Primary Role** - Responsible for all service order updates. - To send out necessary quotation to customers within 24 hours upon request. - To keep record of all quotations, correspondence and replies. - To keep and store all relevant clientele information. -...
-
Customer Service Officer
2 days ago
Bishan, Singapore The Write Connection Pte Ltd Full time**Job Highlights** - Competitive total rewards package - Dynamic & people-centric work culture - Professional development **Customer Service Officers (Full-time, Bishan Community Club)** The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards...
-
Customer Service Officer
5 days ago
Bishan, Singapore Lumens Pte Ltd Full time $40,000 - $60,000 per yearAbout UsFounded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore. We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing. As we enter a new phase, we're building an integrated ecosystem for merchants and consumers, driven...
-
Part Time Flooring Coordinator
1 week ago
Bishan, Singapore FLOORRICH GLOBAL PTE. LTD. Full timeJob Title: Part-Time Showroom Flooring Coordinator Job Summary: We are seeking a reliable and detail-oriented individual to join our team as a Part-Time Showroom Flooring Coordinator. In this role, you will be responsible for assisting customers in our showroom, providing product information, and coordinating flooring sales and installations. This position...
-
Sales Support
1 week ago
Bishan, Singapore Sinotron United Pte Ltd Full timeProvide sales and administrative support to Sales department in managing the daily sales operational activities, covering full spectrum of sales administration, customer service, Import and Export management, sales and marketing support to sales team. **Main Responsibilities**: - Support sales team on daily administration - Process sales order and follow...