Technical Associate

2 weeks ago

West Region, Singapore Makino Asia Pte Ltd Full time $80,000 - $120,000 per year

Roles & Responsibilities

  • Provide Installation and commissioning of machining centres or EDM machines with complexity at customer site.
  • Conduct pre-installation assistance to customer as well as post installation visit and check up.
  • Provide field service support and troubleshooting to the machines for local & overseas customers
  • Responds to customer complaints and Perform scheduled and un-scheduled service support.
  • Diligent attention to details and ability in analyzing the critical issues (Electrical & Mechanical).
  • Prepare complete service reports and details on daily service job and customer correspondence
  • Educate customers on basic maintenance & technical support of machine tool for customer's benefits
  • Properly document, label, and return all defective parts resulting from service and repair
  • Ensure all tools & equipments used are calibrated in good working order to Makino Standards.
  • Ensure all tools and equipment provided is kept safe, and secure.
  • Update service reports on all activities carried out on site into the system and ensure to complete all required documentation including the expense report, in a timely manner
  • Comply with all safety policies, practices and procedures at all times. Develop and maintain safe habits and practices with regard to safety requirements on site.
  • Provide technical support to other Field Service engineers in the field.
  • Develop and maintain relationship with customers
  • Follow the workplace safety and health system, safe work procedures or safety rules implemented at the workplace.

Job Requirements

  • Minimum Diploma in Mechanical / Mechatronics Engineering or related field.
  • Good communication skill
  • Has a passion for Engineering
  • Occasional overseas travelling is required

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