Manager (Business Process Improvement) @ Geylang Bahru / Up 6800

2 days ago

Geylang Bahru, Singapore PERSOL Full time $60,000 - $120,000 per year

Leading Utilities Group company

Duration: 12 months extendable/convertible

Working Location: Kallang Sector

Working hours: 08.30am – 6.00pm (Monday to Friday)

Job Summary

We are seeking a proactive and detail-oriented individual to manage operational and administrative functions related to project management, retail (customer engagement) and financial processes. This role is pivotal in ensuring seamless execution backend operations, billing, and governance activities while supporting cross-functional initiatives through data-driven decision-making.

Job Responsibilities

Core Operations

· Issue and validate Purchase Orders (PO), Work Orders (WO), and Contract Confirmations (CC) for construction and installation works.

· Maintain and update the resident database, including onboarding, sign-ups, and cancellations.

· Process contractor invoices and ensure timely payments.

· Manage invoicing and collection of payments from residents.

Reporting & Analysis

· Prepare management reports and dashboards to track operational performance.

· Analyze data trends to identify areas for improvement and support strategic planning.

· Administrative & Project Support

· Assist the management team with project coordination and administrative tasks.

· Liaise with internal and cross functional departments to ensure alignment and timely execution of deliverables.

Governance and Process Improvement

· Lead the transition of the billing process to reduce manual intervention and optimize manpower.

· Develop and enhance SOPs and Business Continuity Plans (BCPs) to ensure business continuity

· Establish governance frameworks across functions to ensure compliance with company policies and facilitate transition into Business-As-Usual (BAU) operations.

· Ensuring regulatory and operational compliance

· Driving continuous improvement

Job Requirements

· Minimum 6–9 years of experience in administration, backend operations and process improvement

· Leadership working experience

· Advanced Microsoft Office skills, especially Excel (pivot tables, formulas, dashboards), Power BI

· Proven experience in defining, mapping and maintaining process frameworks

· Experience using Salesforce for resident or customer relationship management.

· Familiarity with ServiceNow for workflow automation, ticketing, or service management.

· Comfortable working with data visualization tools and enterprise systems.

· Meticulous and organized, with a strong attention to detail.

· Analytical mindset with the ability to interpret data and generate insights.

· Proactive and resourceful, able to work independently and collaboratively.

· Excellent communication and interpersonal skills

· High integrity and commitment to governance and compliance.

· Ability to work independently and as part of a team

We regret to inform that only shortlisted candidates will be notified.

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PERSOL Singapore Pte Ltd
• RCB No E
• EA License No. 01C4394
• Reg. R Ng Shao Ze)

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