Manager, UI/UX Digital Product and Ecosystem

Manager, UI/UX Digital Product and Ecosystem ​

Would you like to join a company with the mission to transform the way people use money transfer services? Would you like to contribute to building best-in-class digital solutions in an exciting industry? Are you ready to work with an entrepreneurial Team and benefit from the advantages of a large and truly global organization? Are you willing to grow as an individual and reach new heights in your career?

Join Western Union as Manager, UI/UX Digital Product and Ecosystem.

Western Union powers your pursuit. 

Be motivated by our values: Integrity, Respect, Trust & Innovation.

Role Responsibilities:

As a Manager, UI/UX Digital, you will lead in designs conceptualization and facilitate the testing of intuitive users' experiences to enable world-class user experiences in accordance with relevant design standards, guidelines and processes.

• You will establish, build and nurture collaborative customer and stakeholder relationships through effective communications, negotiation and issue management.
• We'll look to you to ensure that the UI/UX projects deliveries are met.
• You will lead the development of design concepts and identify audiences, create sitemaps, prototypes, customer journey maps, wireframes and provide technical advice.
• You will lead the design and development of design concepts models based on user needs to meet business requirements and deliver business objectives.
• You will be able to meet tight deadlines and stakeholder objectives thru prototyping and mock-ups before proposing high fidelity designs
• You will plan and iterate designs and tests with customers while also contributing to strategies and tools to drive project improvement and meet customer expectations.
• You will apply best industry practice standards and guidelines to ensure digit accessibility and products that meet customers' needs. You bring ideas to life.

Role Requirements: 

To be successful in this role, end- to-end experience in strategic planning & digital integration.

• You will need to contribute to a culture of innovation in human centered designs, be innovative and a generator of new ideas, and bring a data and insight driven approach to user experience solutions.
• Familiarity with Figma, Miro, Adobe, Sketch or other tools for wireframe and user interface development
• Able to show proficiency with a range of digital application designs and use cases
• Analytical skills for customer journey design, mapping and optimization
• Ability to translate user and business requirements to fast prototypes and concepts
• Proficiency in building UI design systems and ensuring standardization and consistency
• Experience with UX and product methodologies/processes for application and web development
• Understanding of payments, cross border, lending and wallet digital products a plus
• You will need 5+ years of relevant work experience. 
• Familiarity with web and multimedia technologies (e.g., Flash, HTML, CSS, XML, Ajax, video compression, etc.…)
• Using your exceptional communication skills, you will build a close connection and collaboration with content planners, developers, business units and stakeholders to create an integrated end-to-end experience.

We make financial services accessible to humans everywhere. Join us for what's next. 

Western Union aspires to be the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and retail financial ecosystem that help our customers achieve their personal goals. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a rewarding compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at  

Benefits 

You will have access to multiple health insurance options, accident and life insurance, and resources for development and training, in additional to a range of other global employee benefits 
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The following additional location-specific benefits also apply (note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment). 

Your Western Union specific benefits include:

• Paid Time Offs
• Employee Assistance Programs
• Global Recognition and Rewards Programs
• Employee Wellness

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.