Product Support Intern

3 days ago

Singapore i-PRO APAC Pte Ltd Full time $32,000 - $40,000 per year

Company

i-PRO APAC Pte Ltd

i-

Designation

Product Support Intern

Date Listed

25 Aug 2025

Job Type

Entry Level / Junior Executive

Intern/TS

Job Period

From Sep 2025, For At Least 6 Months

Profession

Engineering

Industry

Artificial Intelligence / Smart Automation

Location Name

Lavender Street, CT Hub 2, Singapore

Address

114 Lavender St., Singapore 338729

Map

Allowance / Remuneration

$900 - 1,000 monthly

Company Profile

Join our dynamic Sales Engineering team and gain hands-on experience in supporting product development, project coordination, and technical documentation. This internship offers a unique opportunity to work closely with cross-functional teams and contribute to real-world projects.

Job Description

Key Accountabilities:

  1. Documentation Support

  2. Assist in creating and updating product documentation such as user manuals, specification sheets, quick guides, and catalogues using existing resources.

  3. Ensure accuracy and consistency across all materials for new product launches.

  4. Project Coordination

  5. Support the project management team by tracking development timelines and progress for new products.

  6. Help maintain project schedules and communicate updates to relevant stakeholders.

  7. Product Testing & Evaluation

  8. Participate in hands-on testing and evaluation of new products based on established standards and criteria.

  9. Document findings and provide feedback to the engineering team.

  10. Marketing Material Review

  11. Collaborate with the marketing team to review and verify the accuracy of online product content.

  12. Ensure all product information is current and aligned with technical specifications.

  13. Support Ticket Monitoring

  14. Assist in managing the online support system by tracking and processing support tickets.

  15. Follow up to ensure timely resolution and proper documentation of issues.

  16. Demo Stock Management

  17. Oversee demo units, samples, and loan stock inventory.

  18. Monitor stock movement and maintain accurate records for tracking purposes.

  19. Ad-hoc Tasks

  20. Perform additional tasks as assigned to support team operations and project needs.

Qualification:

  • Currently pursuing a diploma or degree in Engineering, Information technology, Business, or a related field.
  • Basic understanding of product development and engineering concepts.
  • Familiarity with Microsoft Office (Word, Excel, PowerPoint); experience with documentation tools is a plus.

Application Instructions

Please apply for this position by submitting your text CV using InternSG.

Kindly note that only shortlisted candidates will be notified.

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