Call Centre Agent X 5, 12-month, Bukit Merah Central
1 week ago
Job Scope:
· Handle both inbound and outbound calls professionally, with empathy and care
· Follow up on hospital bill payments and manage receivables
· Provide billing information and support patient inquiries
· Assist customers in navigating digital payment portal services
· Send statements of accounts and maintain accurate records
· Collaborate with team members to improve service processes
· Meet key performance indicators (KPIs) while ensuring quality service
Requirements:
· Good in verbal and written communication skills
· Proficient in Microsoft Office (Word, Excel)
· Customer-oriented with a passion for helping others
· Proactive, committed, and self-motivated
· Team player with the ability to work independently in a fast-paced environment
· At least a Higher Secondary/Pre-U/A Level/College education or relevant certification
· Prior call center experience is a plus
Additional Information:
· Salary – S$2.5K to S$3K
· Contract duration: 12-month contract renewable and convertible
· Commencement Date: Immediate
· Working days and hours: Monday to Friday, 9am to 6pm
· Location: Bukit Merah Central
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