Retail Manager, Travel Retail

2 days ago


Singapore River Affinity Executive Search Limited Full time $80,000 - $120,000 per year

Our client, a leading luxury beauty brand, is seeking an experienced Retail Manager – Travel Retail  to drive retail excellence across Southeast Asia markets. This role is pivotal in shaping retail strategy, elevating brand experience, and delivering strong sales performance in a dynamic travel retail environment.

Responsibilities

  • Retail Strategy & Sales

  • Define and execute retail strategies per market and POS in alignment with brand objectives.

  • Drive retail sales and KPIs across 20 POS in SEA Travel Retail.
  • Collaborate with Area Sales Manager to optimize stock levels, sales tools, and growth drivers.
  • Team Leadership

  • Lead and motivate 2 Retail Supervisors and a team of 30+ Beauty Advisors.

  • Implement BA incentive programs and ensure high engagement and performance.
  • Partner with Education Manager to address training needs and elevate service standards.
  • Brand Experience & Visual Merchandising

  • Ensure consistent brand image and VM execution across all POS.

  • Coordinate store openings, renovations, and animations with VM team.
  • Oversee CRM initiatives and VIP events to enhance customer experience.
  • Business Insights

  • Prepare monthly reports on retail performance, market trends, and competitor activities.

  • Present quarterly updates to senior management on retail strategy and results.

Requirements

  • Minimum 7 years in Travel Retail within the Beauty retail industry, with regional exposure in APAC.
  • Proven ability to lead multi-market teams and drive performance.
  • Strong retail operations knowledge, analytical mindset, and excellent stakeholder management.
  • Strong experience in driving business and create additional values for the business
  • English required; additional SEA languages a plus.
  • Willingness to travel across SEA markets.


  • Singapore LOTTE Travel Retail Singapore Full time

    A leading travel retail company in Singapore seeks a customer service professional to enhance the shopping experience for travelers. Responsibilities include greeting customers, providing product recommendations, and managing transactions. The ideal candidate has at least 3 years of customer service experience, excellent communication skills, and a positive...

  • Retail Store Design

    7 days ago


    Singapore Shilla Travel Retail Full time

    A leading travel retail company in Singapore is seeking a candidate to manage store design documentation and project coordination. The ideal candidate will have a diploma or degree in Architecture or Interior Design and experience in retail. Responsibilities include preparing design documents, collaborating with stakeholders, and ensuring compliance with...


  • Singapore Lagardère Travel Retail Full time

    A leading retail company in Singapore is seeking an experienced Category Manager to oversee the Gifts & Souvenirs and Duty-Free categories. Responsibilities include developing merchandising plans, managing vendor relationships, and utilizing data analytics for performance optimization. Ideal candidates should have over 5 years of experience in retail or...


  • Singapore SHILLA TRAVEL RETAIL PTE. LTD. Full time

    Job Responsibilities: - Complete customer transactions in a professional, timely manner and with highest level of respect - Ensure accuracy in the collection of monies in different currencies or mode of payment such as vouchers, cash/credit card transaction, Samsung Pay staff purchase etc - Ensure adherence of the airport Liquids Aerosols Gels (LAG)...

  • Category Manager

    7 days ago


    Singapore Lagardère Travel Retail Full time

    Overview Shape the way travellers shop. We are looking for experienced Category Managers to lead two of our most impactful retail categories: Gifts & Souvenirs and Core Duty Free (Tobacco & Liquor) . In this role, you'll balance strategy with hands-on execution, curating assortments, managing supplier partnerships, driving promotions, and ensuring travellers...

  • Retail Associate

    6 hours ago


    Singapore SHILLA TRAVEL RETAIL PTE. LTD. Full time

    **Job Description & Requirements The Sales Associate will be responsible to optimize sales of our Maison De Chronus store through sharing of product knowledge, selling skills and excellent customer service. **Customer Service and Sales** - Being a true Shilla ambassador and is customer-focused. Has a positive service attitude and provides a unique customer...

  • Retail Associate

    6 hours ago


    North-East Singapore LOTTE Travel Retail Singapore Full time

    Responsible for the day-to-day retail operations & sales achievement of given target - Communicate to customers about on-going promotions & offers - Promote first class service excellence & customer experience at all times - Adhere to duty roster & assignments given by the Supervisors/Managers - Be the company’s front line ambassador to uphold company’s...

  • Retail Associate

    4 days ago


    Singapore SHILLA TRAVEL RETAIL PTE. LTD. Full time

    **Responsibilities** - Be a Shilla ambassador and portray a professional and customer oriented image at all times. - Welcome every customer and elevate customer service experience through good customer service, sharing of solid product knowledge and expertise. - Recognize sale opportunities when dealing with customers and be able to capitalize on upselling /...


  • Singapore, North East LOTTE Travel Retail Singapore Full time $30,000 - $60,000 per year

    Develop operations plans for their teams and make sure those plans are executed Lead, manage and motivate the team members Preparation and updating of duty roster to ensure accuracy in the Info-Tech HRMS Time Management System Coach and train Retail Associates on GLOB+ system usage. Conduct daily briefings to team members before the start of shift duty To...


  • North-East Singapore LOTTE Travel Retail Singapore Full time

    Develop operations plans for their teams and make sure those plans are executed - Lead, manage and motivate the team members - Preparation and updating of duty roster to ensure accuracy in the Info-Tech HRMS Time Management System - Coach and train Retail Associates on GLOB+ system usage. - Conduct daily briefings to team members before the start of shift...