Receptionist cum marketing

Reception & Customer Service:

• Greet clients warmly and manage check-in/check-out procedures.

• Answer phone calls, WhatsApp, emails, and social media inquiries in a professional and timely manner.

• Schedule appointments and manage the booking system.

• Maintain a clean, welcoming, and organized front desk area.

• Handle client payments and daily cash reconciliation.

• Maintain customer records and feedback for continuous service improvement.

Marketing & Promotion:

• Assist in creating and executing salon marketing campaigns (online and offline).

• Manage the salon's social media accounts (Instagram, Facebook, TikTok, etc.) — post content, reply to DMs/comments, and increase engagement.

• Coordinate seasonal promotions, events, and loyalty programs.

• Take before/after photos (with client consent) for use in social media and promotions.

• Support in designing posters, flyers, and digital content using tools like Canva or similar.

• Monitor marketing performance metrics and suggest improvements.

• Collaborate with influencers or local partners for promotional activities.