Executive Housekeeper

2 days ago

Singapore The Fullerton Hotel Singapore Full time $80,000 - $120,000 per year
  • He/She is committed to providing the highest levels of comfort and hospitality to guests, which leads to achieving maximum guest satisfaction and organisational profitability.
  • Creates standard operating procedures for operations, keeping in line with the hotel's service standards. The Executive Housekeeper/Director of Housekeeping handles budgeting and control on expenses. He/She also needs to oversee inventory checks.
  • Handles all staff matters, including hiring and training. He/She resolves issues and directs teams to meet the hotel's standards. He/She also shows a high level of organisational awareness and leadership skills. He/She often works and consults with other departments/sections within the hotel.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

  • Analyse and recommend best practices & technology in hospitality
  • Apply systems thinking to resolve problems and make decisions
  • Assess and review hospitality data
  • Come up with innovations for customer experience
  • Conduct presentation to senior management
  • Contribute to the design and development of a productivity framework
  • Develop self to maintain professional competence at senior management level
  • Directly manage crisis situations
  • Drive service quality and customer satisfaction
  • Lead managers to develop organisational and governance strategies
  • Manage and direct negotiationss
  • Manage asset and inventory
  • Manage budgeting & forecasting processes
  • Manage cross functional and culturally diverse teams
  • Manage housekeeping department's human resource
  • Manage quality system and processes
  • Manage resource planning
  • Prepare budgets for the business unit
  • Provide information for management to make decisions
  • Strive for service excellence to drive customer loyalty

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