Director, Customer Experience ASIA

Please Note:1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account)2. If you already have a Candidate Account, please Sign-In before you apply.Job Description:Job RoleThe Senior Manager / Director – Customer Experience (CX) provides strategic vision and leads a high performing team of professionals covering services sales, technical account managers, project managers and consultants. The team combined provide best in class strategic, technical and consulting services for VMware by Broadcom customers and partners with the VMware software portfolio.This is a senior role and will report into the APAC VP of Professional Services with a day-to-day engagement to the ASIA VP & General Manager.Your Responsibilities:To develop and maintain strategic plans to build and evolve VMware's product and transformational service offeringsWork with the services sales, learning, delivery & technical account manager team to deliver high-quality, results based customer experience across all customer engagementsAct as an evangelist for services and build effective long term business relationships with customer VPs, and C-level executivesIncrease customer adoption, retention, renewal and expand existing accountsDetermine strategic and tactical operational plans relating to professional services function and initiativesOpen operational metrics for a complete book of business including Bookings, Revenue, Margin, Utilisation, Delivery Quality, time-to-value and Customer Satisfaction.Establish credibility by developing and maintaining effective relationships between the CX function and other VMware by Broadcom business functions, taking a strategic and proactive approach as a value added partnerIdentify new trends and creating strategic action plans to lead the team and our customers forwardDevelop and maintain a dynamic resource capacity model to achieve required scale as the business changesOptimise use of internal resources, outside resources and service partners to achieve desired resultsMaintain talent by recruiting, training and developing top leadership and individual contributor talentContinue to optimise internal processes, practices and quality standards.About you:You display a passion for customers and have experience in developing new and innovative consumer and business customer solutions. The ability to turn customer research and pain points into actionable deliverables, and a proven track record of outstanding performance, is essential.You are self-motivated, energetic, dedicated, driven, tenacious, achiever, well presented, able to communicate effectively at all levelsHas been a leadership role for a services consulting organisationYou have strong problem solving skills with structured thinking and approach Customer first mindset - passionate about retail, growth and innovationExcellent communication skills and ability to deliver exceptional Executive-level presentations with a clear and concise storyStrong interpersonal skills to build long-term relationships across the organisation and to influence stakeholders in the different projectsProven track record of quota over-achievement in a highly competitive environmentProven ability to build relationships and effectively sell to senior executives and CIOsMust be a strategic thinker, while maintaining data driven operational discipline and rigor in the 90 day cycleExperience working within a matrix technology business, with proven expertise in engaging with a broad and diverse internal stakeholder baseAbility to work effectively in a team setting and manage multiple large opportunitiesExceptional verbal and written communication skills, together with a natural flair for presenting to diverse audiencesAbility to develop long-term strategic and executive level relationshipsIndustry knowledge in area's including SaaS &  Cloud technologiesHas the ability to travel up to 20% when required.We'd love to hear from youIf you meet a number of the requirements, but not all, we encourage you to submit your application.Broadcom is proud to be an equal opportunity employer.  We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law.  We will also consider qualified applicants with arrest and conviction records consistent with local law.If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.