Infra Engineer

2 weeks ago

East Region, Singapore Nanyang Tech Pte Ltd Full time $80,000 - $120,000 per year

Job Responsibilities:

  • Provide daily support for systems software, networks, servers, and end-user devices via IT Helpdesk, remote assistance, and onsite support.
  • Station at client sites or travel to multiple locations daily as required.
  • Configure, maintain, and troubleshoot network infrastructure for office and store locations, including LAN, WAN, WLAN, VPN, and wireless systems.
  • Administer and manage server infrastructure (on-premises and cloud), including AWS, DNS, Active Directory, DHCP, and domain controllers.
  • Deploy and manage customer server hardware, virtual machines, storage appliances, routers, firewalls, switches, and other network equipment.
  • Plan, lead, and execute system and network infrastructure deployment projects.
  • Assist in developing infrastructure designs based on technical requirements and standard IT service offerings.
  • Monitor system and network performance, troubleshoot issues, and ensure uptime meets service level agreements (SLAs).
  • Implement proactive improvements by analyzing past incidents and identifying weaknesses in the infrastructure.
  • Implement and maintain network and system security measures including firewalls, IDS/IPS, and secure access policies.
  • Apply formal change management, incident management, and problem management processes.
  • Maintain documentation, checklists, and regular reports for operational tasks.
  • Perform other ad-hoc duties as assigned.

Requirements:

  • Diploma/Degree in Information Technology or a related discipline.
  • Hands-on experience working in a Windows environment.
  • Microsoft-related certifications or other relevant technical qualifications will be an advantage.
  • Strong interpersonal and communication skills, with the ability to work effectively with all levels of personnel.
  • Independent, self-motivated, and capable of handling responsibilities with minimal supervision.
  • Ability to prioritize tasks effectively and perform under tight timelines.
  • Strong analytical and problem-solving skills.

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