Product Success Analyst
18 hours ago
The Opportunity
Our client is a global top-tier leading provider of integrated shipping services, with a renowned legacy as a powerhouse in shipbroking. The company has 14 offices in six continents, supported by over 2,100 employees. They are synonymous with market intelligence and facilitates some of the most significant global transactions in commodities and freight. They are currently seeking a Product Success Analyst in Singapore.
Responsibilities:
- Develop and implement training content centered on core broking applications, including onboarding new users within APAC, and providing refresher training to existing employees.
- Establish a scalable centralized library of product documentation and training materials through cross-departmental collaboration.
- Serve as both the second-line support for broking applications and primary contact for APAC user feedback, query support and training needs in alignment with local IT teams and global support structures.
- Act as the key liaison between regional users, and product and development teams, facilitating the product lifecycle by translating user needs into structured requirements (user stories, change requests, wireframes), leading testing validation, and prioritizing and refining feature ideas and enhancements.
- Spearhead the development of modern user support resources, including streamlined guides and integrated help content.
- Engage in an ongoing refinement cycle by observing product adoption and recognizing areas that can be optimized.
*responsibilities are truncated and non-exhaustive.
Requirements:
- Degree qualification
- Strong relevant experience in/exposure to Ship Broking or Shipping Operations
- Capable of delivering training, providing user support, and engaging business stakeholders.
- Prior experience working in product, support, or onboarding roles within digital tools or enterprise platforms is highly preferred
- Effortlessly collecting and documenting product requirements
- Hands-on with Jira, Confluence, or other product management and support tools
- Familiarity with Agile methodologies and user-focused design strategies
If you are excited about this opportunity, apply NOW
Due to high volume of applications received, only shortlisted candidates will be contacted. We will keep candidates not shortlisted for future suitable opportunities.
calibr:e (23S1731) is proud to represent an equal opportunity employer committed to fostering diversity and inclusion. Our client celebrates unique perspectives and dedicates to creating an inclusive environment where all employees are empowered to thrive. Join a company where differences are valued, and every individual has the opportunity to contribute meaningfully.
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