IT Systems Officer

1 day ago

NorthEast Region, Singapore Private Advertiser Full time $60,000 - $120,000 per year

IT Support Officer

Provide a professional, expert support and administration of the Microsoft 365 cloud environment with a secure, reliable infrastructure.

Job responsibilities:

  • Independently research, design, develop, and deploy Microsoft 365 solutions for the company
  • Administer the Microsoft 365 environment, ensuring availability, reliability, and performance
  • First point of contact for issue escalation for the fleet
  • Primary standby support helpdesk for fleet after office hour and on weekend
  • Monitor system health and regularly review, analyze, and test systems for performance
  • Perform annual hardware refresh for endpoint devices and network equipment for the fleet.
  • Provide regular update, backups, and restores as needed
  • Collaborate with internal stakeholders to maximize functionality and user experience
  • Provide onboarding and offboarding for new hire/leaver
  • Documenting system configuration, process and IT user guide
  • Provide top-tier support, coordinating with various teams and vendors to troubleshoot issues onsite and offsite (onboard the vessels)
  • Need to travel to other countries to provide IT support for the vessel only if vendor unable to resolve the issue
  • Role as an IT procurement officer and work closely with vendor. So excellence vendor management is required
  • Update IT hardware and software inventory
  • Conduct daily IT operation daily checklist, monthly checklist and annual checklist.

Requirements:

  • At least 1 year of experience in managing and administering M365 environments
  • More than 2 years of experience work as L1 support in mid to large enterprise
  • Strong customer service, communication and problem-solving skills
  • Ability to work independently and as part of a team
  • At least 2 years technical exposure in setting up or supporting network and firewall for SME

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