Associate, Merchant Operations

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Singapore Operations team drives growth and innovation for Grab, shaping the business to meet the evolving needs of consumers. We contribute to Grab's vision of being Southeast Asia's superapp by providing everyday services that matter most, and we develop and execute business strategies that help us serve our community effectively.

The Merchant Operations team represents the voice of our merchant partners, advocating for solutions that enhance their success on Grab. We collaborate with business verticals (GrabFood, GrabMart, GrabPay, OmniCommerce) and product teams to deliver strategic initiatives that consider local market needs and optimize both merchant and consumer experiences, supporting country growth, cost priorities, and operational efficiency.

Get to know the role

This role turns OmniCommerce (Dine Out Deals, Reservations, Loyalty as a Service) strategies into action in Singapore by driving initiatives from planning to execution. You will lead cross-functional projects, implement scalable solutions, and shape operational processes that improve merchant and consumer experiences. By translating strategic priorities into concrete outcomes and coordinating end-to-end delivery, this role ensures initiatives achieve business impact while supporting Singapore's growth and operational efficiency.

You will report to the Manager of Merchant Operations, in our One North office.

The Critical Tasks You Will Perform

• Lead business and product initiatives, ensuring alignment with local market needs to drive adoption and efficiency
• Design and implement policies and workflows that turn business needs into clear, scalable processes, improving daily operations and user experience
• Continuously monitor and enhance merchant and consumer experiences
• Develop and scale solutions that improve performance, strengthen operational efficiency, and support long-term strategic goals
• Apply local market insights to refine platform features and processes, driving greater merchant success and satisfaction
• Encourage self-serve tool adoption by uncovering actionable insights that empower merchants to operate independently and thrive
• Serve as the main liaison across product, engineering, support and operations teams to align priorities and ensure seamless delivery

Qualifications

What Essential Skills You Will Need

• Bachelor's Degree or higher in Business/Engineering or other relevant courses
• You have 4+ years of experience in consulting and/or working with across multiple departments team members in leading regional or global tech and ecommerce firms
• Proven experience managing end-to-end projects and implementing scalable solutions
• Structured thought process and able to translate insights into actionable outcomes
• Strong collaboration and stakeholder management across cross-functional teams

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.