Senior Barista

About Komunal Cafe

Komunal is a specialty cafe startup focused on redefining the café experience. With a menu that blends high-quality coffee and experimental offerings, Komunal is poised to set new industry standards while providing an inclusive hiring platform. This is a unique opportunity to spearhead a fresh brand, shaping its culinary direction, innovation, and culture from the ground up as it grows. Komunal will serve both specialty coffee and crafted meals, offering a dynamic and creative environment where you can leave your mark.

About the Senior Barista Role:

The Senior Barista is responsible for guiding and mentoring Junior Baristas in front-of-house operations, customer service, and the preparation of food and beverages in line with the organization's unique recipes and procedures.

He/She will support the overall upkeep of the cafe, ensuring the serving area remains neat and clean, equipment is fully operational, and inventories are well maintained. This includes following operating and cleaning instructions, troubleshooting minor breakdowns, and replenishing supplies such as coffee beans, tea, pastries, and cookies for the coffee bar.

The Senior Barista should be outgoing, approachable, and customer-focused, with a strong ability to engage customers and provide a positive experience. He/She is expected to set a good example for junior team members, demonstrating professionalism, teamwork, and strong communication skills.

This role requires flexibility to work shifts, including early mornings, late evenings, weekends, and public holidays. The Senior Barista should also have the stamina to remain on their feet for extended periods in a fast-paced environment.

What You'll Be Doing

Customer Service & Ambassador of Business

• Build relationships that inspire customer confidence while exuding friendliness and professionalism.
• Engage customers warmly, listen attentively, and assist promptly when they step into the cafe.
• Respond politely to inquiries and collaborate with the team to meet customer needs.
  Represent Komunal at coffee industry events and community engagements.

Barista Skills & Food Service

• Interact with and serve F&B customers, promoting Komunal's goals and values.
• Maintain a clean, organized, and inviting F&B service environment.
• Prepare and serve menu beverages consistently, educating customers on drink differences, preparation techniques, and coffee knowledge.
• Ensure place is readiness for smooth beverage and food service.
  Uphold the highest standards of product quality and service presentation.

People and Relationship Management

• Encourage effective communication and positive engagement in the workplace.
• Build teamwork and foster a supportive, inclusive cafe culture.
• Take initiative and go beyond, creating strong team spirit and ownership of the business.
• Guide and train Junior Baristas in Komunal's standard operating procedures and coffee related matters.
• Support the Social Enterprise Manager in daily cafe operations.
  Actively contribute to hiring and manpower planning to strengthen the team.

Innovate

• Identify and implement productivity improvements in cafe operations.
• Research, develop, and recommend new beverage recipes for approval.
• Participate in initiatives and programs to generate more sales and customer engagement.
  Stay updated on specialty coffee knowledge; attend workshops and trainings to keep learning.

Workplace Safety, Health & Hygiene

• Follow workplace safety and health policies set by SFA and Komunal.
• Adhere strictly to food safety and hygiene standards.
  Maintain personal hygiene and ensure cafe cleanliness at all times.

Sales

• Drive sales by sharing coffee knowledge, helping customers enjoy better coffee, and creating a coffee lifestyle experience.
• Observe sales and promotion trends; report insights to improve cafe offerings.
  Assist customers in selecting products and coffees they'll appreciate, ensuring they feel valued and eager to return.

Education, experience and certificate requirements

• Minimum 2 years of experience working in the specialty coffee scene
• Possess a valid food handler certificate
• Must be able to communicate clearly and well and in English
• Knowledge of the Specialty Coffee Industry is a plus but/or knowledge of the food and beverage industry is a plus point
• Able to work in shifts, weekends, and public holidays
• Knowledge in using a coffee machine, dosing, brewing, calibrating, coffee tasting