Resident Engineer
1 week ago
Job Responsibilities:
- Management of network incidents escalations from L1/L2, incident and problem and security incident response.
- Responsible to work with the respective infra teams in troubleshooting and identify root cause, related to network.
- Responsible to work with the respective network vendors' support teams for the troubleshooting, identification and resolution of network problems.
- Handling of the critical network incidents under pressure situations to resolve in timely manner to minimize the business impact.
- Attend to conference calls with other support teams for problem identification and resolutions.
- Support basic network operation using GUI and tools, including daily health check, end user support, weekly/monthly routine operation
- Perform configuration on network equipment
- Software upgrade and patch update of network equipment
Job Requirements:
- Bachelor's degree in engineering or computer science, engineering/telecommunication with distinction.
- CCIP, HCIP, CCIE and HCIE will be an added advantage.
- Minimum 2 years of working experience for networking implementation and maintenance.
- Experience with coordinating with multiple vendors for network deployment.
- Pro-active, dynamic and with good analytical/conceptual thinking.
- Logical thinking and problem analysis skills to troubleshoot complex network problem to isolate the root cause and provide suitable resolution.
- Excellent English communication skills both written and verbal.
- Meticulous, dateline oriented and able to prioritize and multi-task.
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