Senior Analyst, Collections

23 hours ago

Singapore Dow Jones & Company Full time
Job Description:

Senior Analyst, Collections 

About the Team:The Finance team is responsible for global financial support in four key areas: Global Financial Operations (GFO), Financial Management Accounting (FMA), Tax and Financial Planning and Analysis (FP&A). The team covers everything from back-office functions like payroll and customer billing to tax compliance and budget forecasting.About the Role:

We are seeking a highly motivated and detail-oriented Senior Analyst, Collections to join our Finance - Credit Collection department in the APAC region. In this role, you will be crucial in minimizing bad debt risk and maximizing cash flow by managing high-volume, high-value collections activities. You will be responsible for maintaining strong customer relationships, ensuring compliance with company collections policies, and professionally managing all customer interactions. You will leverage your experience to manage the full collections cycle and proactively escalate high-risk accounts.

You Will 

  • Perform regular and prompt phone and email contact with assigned customers to build customer relationships, secure payment commitments, and achieve assigned collections and call quality targets to ensure minimum bad debt risk.

  • Act in strict compliance with company goals, policies, and procedures as they pertain to collection activity, our collections strategy, and specified Accounts Receivable goals and objectives.

  • Communicate with the Sales Department on past due accounts at specified intervals. Inform sales representatives and management of changes in account status in a timely manner.

  • Accurately enter detailed notes and client information in the online collection tool for all interactions and progress updates.

  • Escalate at-risk collection accounts promptly and effectively to mitigate potential losses.

  • Meet defined department and individual goals along with assigned month-end reporting deadlines and activity metrics.

  • Establish and maintain effective and cooperative working relationships within the department and company (e.g., Disputes, Accounts Receivable). Communicate with internal staff regarding customer payments and issues preventing a timely resolution.

  • Manage customers by remaining polite, tactful, firm, and professional, and follow up frequently for payment commitments, delivering high-quality customer service in a timely manner while maintaining client confidentiality.

  • Research and perform special projects and other activities as needed to support the department.

You Have 

  • A Degree in Business Administration, Finance, Accounting, or a related field. (preferred)

  • 2-5 years of high-volume collections experience, preferably gained within a multinational corporation (MNC) environment.

  • Strong and effective communication skills in both English and Mandarin (written and verbal) to effectively manage relationships across the APAC region.

  • Demonstrated strong attention to detail, a goal-orientation, and a consistent track record of meeting deadlines and targets.

  • A proven history of demonstrated success in a fast-paced, flexible environment with shifting demands and priorities.

Our Benefits

  • Comprehensive Insurance & Retirement plans

  • Paid Time Off and Leaves

  • Education Benefits

  • Family Care Benefits

  • Career Growth Programs

  • Access to Dow Jones Products

  • Employee Referral Program

  • Employee Well-being Support & Fitness Programs

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area:

Dow Jones - Finance

Job Category:

Finance

Union Status:

Non-Union role

  • Recovery Collections Analyst

    1 week ago

    Singapore Citibank (Switzerland) AG Full time

    A major financial institution is looking for an Officer, Recovery Collections Analyst in Singapore. The role involves using negotiation skills to resolve delinquency issues, assisting customers with debt obligations, and conducting analyses to improve performance. Candidates should ideally have 2 years of collections experience and a Bachelor's degree. Join...

  • Accounts Receivable Analyst, Collections

    3 days ago

    Singapore Robert Half Full time

    **The Company** Our client is a US MNC in the technology industry who is looking to hire an Accounts Receivable Analyst (Collections) on 9 months contract basis. **The Role** You will be responsible for ensuring that the accounts receivable portfolio turns into cash, initiating collection calls on assigned account base, facilitating customer payment,...

  • Analyst - Credit and Collections

    2 weeks ago

    Singapore Wesco Full time

    As a Credit & Collections Analyst, you will be responsible for collecting and maintaining basic credit information. You will assist reviewing and verifying overdue accounts. You will contact customers to confirm outstanding payments and renew credit information to help minimize outstanding debts. **Responsibilities**: - Works with the customer to determine...

  • Officer, Recovery Collections Analyst

    1 week ago

    Singapore Citibank (Switzerland) AG Full time

    ## For additional information, please review .Officer, Recovery Collections Analyst page is loaded## Officer, Recovery Collections Analystlocations: Singapore Singaporetime type: Full timeposted on: Posted 30+ Days Agojob requisition id: At **Citi**, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing...

  • Accounts Receivable Analyst

    1 day ago

    Singapore CHOCO UP SG PTE. LTD. Full time

    Your Role In this role, you will have the opportunity to work in a dynamic and fast-paced environment, handling various aspects of accounting functions. You will collaborate with cross-functional teams and gain insights into the fintech industry, financial management, reporting and compliance. This position offers a platform for professional growth and the...

  • Collections Analyst

    5 days ago

    Singapore Seagate Technology Full time

    **About our group**: We are part of the Global Collection Team. We are a very dynamic and fun loving team and good at what we do - collecting money! We also provide support to our internal customers - Sales, Sales Finance, Account Management, Order Management and Customer Service besides our external customers. **About the role - you will**: - Ensure...

  • Lead, Collection Transformation

    5 days ago

    Singapore Standard Chartered Singapore Full time

    Job Summary Lead initiatives and projects for the Group Collections & Recoveries function, supporting Singapore and the ASEAN cluster. Provide analytics, data insights and reports to enable data‐driven decision making for performance improvement. Role Responsibilities Lead FFG projects for the Collections & Recoveries function, tracking the portfolio of...

  • Senior Investment Analyst

    1 week ago

    Singapore MIIX Capital Full time

    Join to apply for the Senior Investment Analyst role at MIIX Capital . Conduct research on the web3 industry, providing second-level investment advice and investment strategies from various perspectives, including trends, policies, and market conditions. Collect, submit, and track project information (first and second-level) that aligns with the company's...

  • Senior Collections Executive

    5 days ago

    Singapore Marriott Vacations Worldwide Full time

    JOB SUMMARY Reporting to the Associate Director Financial Services, the Senior Collections Executive will primarily perform collection functions and maintain the finance contracts. He/She will resolve any financial disputes in a diplomatic and professional manner and is expected to perform other related receivable functions. While carrying out the job,...

  • Lead, Collection Transformation

    1 week ago

    Singapore Standard Chartered Bank Full time

    Job Summary We are seeking a strategic and analytical professional to lead initiatives and projects for the Group Collections & Recoveries function, and to support Singapore and ASEAN cluster in driving the related projects to ensure effective execution and alignment with business priorities. This role also involves providing analytics, data insights,...